Vision Helpdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customizable Chat Windows
- Performance Reports
- Analytics
- Security & Reliability
- Rule-Based Chat Allocation & Routing
- Granular Permission Setting
- Team Collaboration
- Supervision
- CMS Integration
- E-Commerce Integration
- Rule-Based Proactive Chat
- Surveys
- Easy-to-Search Chat History
- Multiple Languages
- Auto-Translation
- Mobile Optimization
- Open APIs
Pricing Info
Pricing Info
Live Chat Startup: $31/agent/month
- Full widget customization
- Multi-language chat
- Canned messages
- Basic reporting
Live Chat Plus: $55/agent/month
- Everything in Startup, plus:
- Chat routing
- Audio-video chat
- Chat wrap-ups
- Unlimited campaigns
- Advanced reporting
Live Chat Ultra: By quote
- Everything in Plus, plus:
- Advanced chat routing
- Screen sharing
- Agent shift management
- Dynamic chat campaigns
- Custom reporting
AI Agent: By quote
- Supports 12 channels (Live Chat, Comm100 Messenger, Instagram, Zendesk Chat, Facebook Messenger, X, WhatsApp, LINE, Telegram, SMS, WeChat, Securing Messaging)
- Context-aware conversations
- Guided workflows
- Seamless escalation
- Learns from unanswered queries
Pricing varies by product and plan. The pricing details listed above highlight selected Comm100 offerings, including Live Chat and AI Agent. For a full comparison of features and pricing across the entire Comm100 product suite, please visit their pricing page: https://www.comm100.com/pricing/
Integrations
Integrations
Comm100 Live Chat integrates with the following systems and applications:
- Salesforce
- Calendly
- Zapier
- Telegram
- LINE
- Google Analytics
- HubSpot
- Shopify
- Cisco UCCX/UCCE
- Slate
- Webex Contact Center
- Deltapath
- Microsoft Bookings
- Canvas
- Zendesk
- Microsoft Dynamics 365
- Twilio
- SharePoint Online
- Ellucian
- GoToMeeting
- IBM Watson
- WordPress
- Zendesk Chat
- MMDSmart
- Telnyx
- Signal
- X/Twitter
- Google Drive
- Confluence
- ServiceNow
- Optimove
- Drupal
For the details, you can check their integrations page: https://www.comm100.com/integrations/
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
G2A, Sears, Toronto, Stanford University, Whirlpool
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A solution is designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their customers in real time.
Company Email
support@comm100.com
Contact No.
Company's Address
Suite 238 – 1027 Davie Street
Vancouver, British Columbia
V6E 4L2 Canada
Comm100 Comparisons
Popular Comm100 Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- 3rd party single login and integrations
- Automation, workflow, SLA, and escalations
- Blabby – private social hub for your staff members
- Calendar and task Management
- Client management
- E-Mail parsing
- Integration with several scripts
- Manage multiple companies support
- Multi-channel – Facebook, Twitter, phone, chat, tickets
- Multi-language
- Online issue tracking and ticket management
- Reports and analytics
- Solutions, forums, knowledge base, predefined replies, Q and A
- Ticket and client pinning
- Time tracking and ticket billing
- Ticket queues, department and status creations
- Ticket views
- Two-way email parsing
- Vision Helpdesk API
- Vision Helpdesk mobile apps
Pricing Info
Vision Helpdesk offers both SaaS and On-Premises licenses. Select the pricing options depending on the type of license you need. SaaS Cloud License
- Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
- Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
- Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
- Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
- Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)
Download Recurring License
- Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
- Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
- Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
- Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
- Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
One-Time Download License
- Starter Help Desk – $200/agent
- Pro Help Desk – $400/agent
- Satellite Help Desk – $500/agent
- Pro Service Desk – $600/agent
- Ent Service Desk – $800/agent
Live Chat Software Pricing
- SaaS Live Chat – $20/agent/month (billed annually ) $25/agent/month (billed monthly)
- Download Recurring Live Chat – $16/agent/month (billed annually ) $20/agent/month (billed monthly)
- Download One-Time Live Chat – $400/agent
Integrations
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
- Google Hosted Emails
- Office365 Hosted Emails
- MS Exchange Emails
- Active Directory
- Paypal
- 2SMS
- Clickatell
- Drupal
- WHMCS
- Clientexec
- Live Chat Inc
- Live!Zilla
- UserLike
- Comm100
- GoToMeeting
- GoToAssist
- Twilio
- WordPress
- SugarCRM
- HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
Company Email
sales@visionhelpdesk.com
Contact No.
Company's Address
2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India
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All the data, details and opinions that we shared in this comparison were taken from official company websites, promotional resources available online, actual experience from real clients as well as our personal direct use of every app by a professional reviewer. We pay a lot of attention to comprehensively study each solution, therefore we not only test it ourselves, but we also compare our findings with experiences of other members from the B2B community.
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