What is better CloudFabrix or Jira Service Desk? Different firms require different types of IT Asset Management Software. To learn which one meets your needs, consider reviewing various options feature by feature an taking into consideration their conditions and pricing. Similarly, you will get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: CloudFabrix (8.0) vs. Jira Service Desk (9.0) for total quality and efficiency; CloudFabrix (100%) vs. Jira Service Desk (96%) for user satisfaction rating. Examine their strong and weak points and see which software is a more sensible choice for your company. A simple, practical tip is to list the strengths and weaknesses of both services next to each other and check which app comes on top.
Our team put a lot of effort to review all popular IT Asset Management Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: monday.com, Salesforce Service Cloud, ServiceNow Asset Management.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Almost as crucial as features and client support quality are pricing plans made available by CloudFabrix and Jira Service Desk. Although price should not be the only factor it’s definitely an important thing to think about. You should count on a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up when your business grows. Be sure that you don’t choose packages that have advanced functionalities that you won’t use and always make an effort to contact with the vendor directly because big companies can frequently count on discounts. You should also check out a free trial or demo of each software to spend at least some time working with it. It’s a helpful experience that doesn’t need you to invest any money and provides you with a solid overview of what it’s like to work with CloudFabrix and Jira Service Desk.
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