What is better CloudFabrix or Jira Service Desk? A sensible way to find the correct IT Asset Management Software product for your firm is to compare the solutions against each other. Here you can compare CloudFabrix and Jira Service Desk and see their capabilities compared in detail to help you choose which one is the better product.
Furthermore, you can review their overall ratings, such as: overall score (CloudFabrix: 8.0 vs. Jira Service Desk: 9.0) and user satisfaction (CloudFabrix: 100% vs. Jira Service Desk: 96%). Examine their differences and similarities and discover which one outperforms the other. Moreover, think about how your business will look like in the future; will your company outgrow the app in the next 3-5 years?
We did our best to prepare reviews of all popular IT Asset Management Software services available on the market, but among all the ones we reviewed these three deserved our special attention: ServiceNow Asset Management, monday.com, Salesforce Service Cloud.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
No IT Asset Management Software will manate to solve all the needs of a specific team. Even though core features of CloudFabrix and Jira Service Desk are obviously a priority you should also thoroughly study the integrations offered by every service. Very often your team will already be using some other B2B software in your company and it’s always more beneficial to choose products that integrate well with each other. If you do that you will be able to be certain of a smooth transfer of data between your teams and apps, which can considerably reduce time devoted to migrating between one solution and the next.
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