What is better CallVU or Five9? The ideal Customer Support Software is a solution that can address your company’s unique demands. It is possible to determine which solution is best suited for your enterprise if you review different products before you decide which one is the best.
For instance, CallVU and Five9 are scored at 8.0 and 8.6, respectively, for total quality and performance. Likewise, CallVU and Five9 have a user satisfaction rating of 100% and 91%, respectively, which indicates the general response they get from customers. Moreover, reach put to a regular client of the software and solicit their feedback regarding the software in question.
At the moment, the leading services in our Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
CallVU can integrate with the following IVR systems and CRM platforms:
Avaya
Genesys
CISCO
Salesforce
Amdocs CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T Business Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CallVU Digital Call Experience provides a digital engagement solution that consists of Visual AVR, Service Bots, and Agent-caller Collaboration capabilities.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
You don’t want exclusively a broad set of useful tools and adjustable pricing plans from a credible Customer Support Software. Almost as important as key features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about CallVU or Five9, or you face some problems, or perhaps you’ll want to ask for a certain revision or functionality beneficial to your company you can trust in a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to benefit from individual training or at least an FAQ you can use.
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