What is better CallVU or AVOXI Genius? If you’re experiencing a hard time selecting the best Customer Support Software product for your company, try to compare and contrast the available software and discover which one offers more benefits. For example, here you can compare CallVU (overall score: 8.0; user rating: 100%) vs. AVOXI Genius (overall score: 9.0; user rating: 97%) for their overall performance.
You can even see which one provides more tools that you need or which has better pricing plans for your current budget constraints. Working with a clear table to evaluate their features will significantly improve the likelihood of getting the appropriate product for your company. Look closely at other areas of the software such as if it’s easy to use, adaptability, scalability, and pricing terms.
At this time, the most popular products in our Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
CallVU can integrate with the following IVR systems and CRM platforms:
Avaya
Genesys
CISCO
Salesforce
Amdocs CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T Business Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CallVU Digital Call Experience provides a digital engagement solution that consists of Visual AVR, Service Bots, and Agent-caller Collaboration capabilities.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
Almost as crucial as features and user support responsiveness are pricing packages made available by CallVU and AVOXI Genius. While pricing should not be the sole element it’s without a doubt a key thing to consider. You should expect a flexible pricing plan that can be matched with your company size and painlessly scaled up if your company develops. Be sure that you don’t pick pricing plans that include extra functionalities that you won’t find useful and always make an effort to contact with the vendor directly as enterprises can often count on more affordable prices. You should also give a chance to a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to pay any money and offers a practical overview of what it’s like to work with CallVU and AVOXI Genius.
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