What is better CallTrackingMetrics or Zendesk? There are numerous Customer Support Software products in the market these days. The simplest way to find out which app fits your needs best is to examine them side by side. As an example, here you can review CallTrackingMetrics and Zendesk for their overall score (8.3 vs. 9.7, respectively) or their user satisfaction rating (90% vs. 98%, respectively).
It’s also possible to compare their capabilities and pricing terms along with other useful facts below. When matching products make sure you check their similar capabilities and mark their disparities to get a clearer picture of both deals. What is more bear in mind to check other issues such as security, backup, usability, and customer service.
Those of you who are pressed for time or need a Call Center Software advice from our experts might want to take a look at these top choices for this year: Freshdesk Contact Center, JustCall, Zendesk.
CallTrackingMetrics supports the following integrations:
Google Analytics
Google AdWords
WordPress
Zapier
Kissmetrics
Optimizely
HubSpot
Salesforce
Stripe
CAKE
Marin
Marketo
Kenshoo
Unbounce
Bizible
Maxymise
Aquisio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ACADIA Healthcare, SearchKings, Morgan&Morgan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Both CallTrackingMetrics and Zendesk were tested by a group of reliable SaaS experts who carried out a detailed examination of all core elements of every app. Their ultimate score was calculated with unique SmartScore model which gives an individual partial score to each element including: main functionalities, customer support, mobile device support, security, user satisfaction as well as reviews in other media. We realize useful features are not the only factor important to a business so we do our best to pay attention to all sides of a software prior to giving it a final score.
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