What is better CallHippo or ScreenConnect? Different organizations want different types of Customer Support Software. To learn which service fits your needs, think of comparing various options feature by feature an taking into consideration their conditions and costs. Similarly, you may get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system.
The results are: CallHippo (8.0) vs. ScreenConnect (9.0) for general quality and usefulness; CallHippo (100%) vs. ScreenConnect (96%) for user satisfaction rating. Analyze their strong and weaker points and decide which software is a more sensible choice for your company. A simple, practical way is to write the strengths and weaknesses of both services side by side and find out which solution comes on top.
We realize that not all people have the time to try out a large number of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the VoIP Software category are: RingCentral, 8×8 VoIP Phone Service, Slack.
Other integration updates in CallHippo will be released very soon. After the updates are released, it will become possible to integrate CallHippo with Zapier, Slack, Intercom,and more CRM’s.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bright Livingstone, Dimenson Management Consulting, The Burge
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CallHippo is a software platform that meets all your business requirements associated with phone support Systems.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as features and customer support level are pricing options provided by CallHippo and ScreenConnect. Although pricing should not be the sole aspect it’s surely a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your team size and painlessly scaled up if your team develops. Be sure that you don’t opt for plans that have extra functionalities that you won’t use and always try to contact with the vendor directly because enterprises can frequently count on special pricing. You should also check out a free trial or demo of every app to spend at least some time using it. It’s a helpful experience that doesn’t require you to spend any money and provides you with a reliable overview of what it’s like to work with CallHippo and ScreenConnect.
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