What is better bpm'online service or SysAid? Getting the suitable Help Desk Software product is as simple as evaluating the strong and poor characteristics and terms offered by bpm'online service and SysAid. Here it's also possible to match their general scores: 8.6 for bpm'online service vs. 9.2 for SysAid. Or you can look at their general user satisfaction rating, 100% for bpm'online service vs. 98% for SysAid.
We suggest that you take some time to study their differences and decide which one is the better option for your organization. What’s more bear in mind to factor in your company’s or industry’s special circumstances, such as, a multilingual app for a global team or a mobile app to help you work away from your office.
We are aware that not all companies have enough time to try out dozens of various services, so we came up with a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: Zendesk, Freshservice, LiveAgent.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
When you pick a service that you think will work best for your business you shouldn’t only pay attention to what professionals have to say about it. Quite frequently individual experience with the product may be different, depending on specific preferences and work processes. This is why in our reviews we also give our User Satisfaction Rating for every product to give you an immediate impression of how actual users of bpm'online service and SysAid rate their experience with the app. Our algorithm is built around advanced analysis of product mentions on other sites, social networks as well as blogs, so you will obtain a complete and credible picture of what other clients think about every product. In this example bpm'online service got a total satisfaction rating at 100% while for SysAid 98% of users express they had a positive experience with it.
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