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Compare bpm'online service vs. BeAnywhere Support Express

Getting the right Help Desk Software product is as easy as comparing the good and weaker characteristics and terms offered by bpm'online service and BeAnywhere Support Express. Here you can also match their overall scores: 8.6 for bpm'online service vs. 7.2 for BeAnywhere Support Express. Or you can look at their general user satisfaction rating, 100% for bpm'online service vs. 77% for BeAnywhere Support Express. We suggest that you take some time to study their unique features and figure out which one is the better option for your business. What’s more keep in mind to take into account your company’s or industry’s unique case, such as, a multilingual app for a global team or a mobile app to help you work in the field. Right now, the most significant products in our Service Desk Software category are: LiveAgent, Zendesk, Freshservice.
Comparison

bpm'online service

VS

BeAnywhere Support Express

VS

bpm'online service screenshot BeAnywhere Support Express screenshot
Pricing Details

Total Score

Our Score

8.6 ?

Our Score

7.2 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

77% ?

Pricing

Pricing

$35

$29

Pricing Type

Pricing Type

Monthly payment Free | Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
The best-in-class remote solution available on the market offering the industry's fastest protocol
Useful Links
Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

BeAnywhere Support Express supports the following integrations:

  • BeAnywhere inSight
  • BitDefender
Pricing Plans

Pricing Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Business can avail of BeAnywhere Support Express in 4 different bundles.

Free

  • 1 Tech
  • Forever Free
  • No Unattended Support
  • 5 Sessions a day
  • Mail Support

Lite ($29/month)

  • 1 Tech
  • Unlimited Sessions
  • No Unattended Support
  • Free Updates
  • Full Support

Business ($79/month)

  • 3 Techs
  • 100 Agents per lic.
  • 5 RMM Lite Licenses
  • Collaborative Sessions
  • Port Forwarding

Corporate ($599/12 months)

  • 1 Tech
  • 300 Agents per lic.
  • 10 RMM Lite Licenses
  • Premium Features
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
Lote 1.07.1 Y
Alameda dos Oceanos
Parque das Nacoes, Escritorio
1990-208 Lisbon
Portugal
Company Email

Company Email

info@bpmonline.com contact@beanywhere.com
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about BeAnywhere Support Express pricing
Available Languages

Available Languages

English English
Popular Clients

Popular Clients

L'Oreal, Schneider, Heinz Tech CL, POS Informatics, Softideia, Solunet
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

BeAnywhere Support Express FEATURES

  • One Click
  • High Performance and Firewall Friendly
  • Multiple Connection Methods
  • Compatibility with any Java-enabled device
  • Compatible with Windows, OS, iOS, and Android
  • No Administrative privileges Required
  • Multi-Session Handling
  • Windows UA Compatible
  • Advanced Remote Desktop
  • Auto Scale, Auto Scroll and Full Screen
  • Service Monitoring
  • Session Recording
  • Tailor your support
  • Granular Tech Management
  • Groups and Departments
  • Advanced Survey creation & reporting
  • Advanced Computer Management
  • Instant Notifications
  • Deferred Support Tickets
  • Advanced Calling Card creation
  • Exclusive Link
  • Web site integration
  • Web chat
  • Admin Area Mobile
  • FREE Remote Monitoring
  • Multi-Monitor Navigation
  • Blank Remote Screen
  • Block remote keyboard and mouse
  • Laser Pointer
  • Powerful system shell
  • File Transfer
  • Detailed System Information Module
  • Port Forwarding
  • Reboot and Reconnect with autologon
  • Install as a server
  • Compatible with Windows TS/RDP
  • Integrated VoIP conference
  • Collaborative sessions with multiple technicians
  • Share your screen with clients
  • Pause or transfer sessions
  • Run the console from a Terminal Server
  • TCP Direct Mode
  • Save time with keyboard shortcuts
  • Wake-on Lan
  • End-User Module
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Contact Phone

Contact Phone

+1-617-765-7997 +1 650 681 9690
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which product will perform best in your case it might be a sound idea to analyze each service’s social metrics. Such metrics are quite often a way to see how popular each solution is and how large is its online presence.For instance, if you analyze bpm'online service LinkedIn account you’ll learn that they are followed by 2321 people. In case of BeAnywhere Support Express the number of followers on their LinkedIn page is 0.