Compare bpm'online service vs. BeAnywhere Support Express

When you need an effective Help Desk Software product for your business you should take time to compare a wide range of options. It doesn’t have to be challenging, and can be as quick as matching their traits in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can find bpm'online service’s overall score of 8.6 and compare it against BeAnywhere Support Express’s score of 7.2; or bpm'online service’s user satisfaction level at 100% versus BeAnywhere Support Express’s 77% satisfaction score. The evaluation will help you find out the good and bad points of each program, and choose which one matches your requirements better. On top of the robust features, the solution which is simple and intuitive is always the better choice. Our team put a lot of effort to review all popular Service Desk Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Samanage, Freshservice, SysAid.
Product

bpm'online service

VS

BeAnywhere Support Express

VS

bpm'online service screenshot BeAnywhere Support Express screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

77% ?

Cost

Cost

$35

$29

Pricing Type

Pricing Type

Monthly payment Free | Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
The best-in-class remote solution available on the market offering the industry's fastest protocol
Easy Links
Pricing Info

Pricing Info

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Business can avail of BeAnywhere Support Express in 4 different bundles.

Free

  • 1 Tech
  • Forever Free
  • No Unattended Support
  • 5 Sessions a day
  • Mail Support

Lite ($29/month)

  • 1 Tech
  • Unlimited Sessions
  • No Unattended Support
  • Free Updates
  • Full Support

Business ($79/month)

  • 3 Techs
  • 100 Agents per lic.
  • 5 RMM Lite Licenses
  • Collaborative Sessions
  • Port Forwarding

Corporate ($599/12 months)

  • 1 Tech
  • 300 Agents per lic.
  • 10 RMM Lite Licenses
  • Premium Features
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Vendor Email

Vendor Email

info@bpmonline.com contact@beanywhere.com
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone Live Support
Training
Phone Live Support
Ticket
Company's Address

Company's Address

280 Summer St.
Boston, Massachusetts
USA
Lote 1.07.1 Y
Alameda dos Oceanos
Parque das Nacoes, Escritorio
1990-208 Lisbon
Portugal
Languages

Languages

English English, China, Germany, India, Japan
Contact No.

Contact No.

+1-617-765-7997 +1 650 681 9690
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about BeAnywhere Support Express pricing
Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

BeAnywhere Support Express supports the following integrations:

  • BeAnywhere inSight
  • BitDefender
Prominent Clients

Prominent Clients

L'Oreal, Schneider, Heinz Tech CL, POS Informatics, Softideia, Solunet
List of Features

List of Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

BeAnywhere Support Express FEATURES

  • One Click
  • High Performance and Firewall Friendly
  • Multiple Connection Methods
  • Compatibility with any Java-enabled device
  • Compatible with Windows, OS, iOS, and Android
  • No Administrative privileges Required
  • Multi-Session Handling
  • Windows UA Compatible
  • Advanced Remote Desktop
  • Auto Scale, Auto Scroll and Full Screen
  • Service Monitoring
  • Session Recording
  • Tailor your support
  • Granular Tech Management
  • Groups and Departments
  • Advanced Survey creation & reporting
  • Advanced Computer Management
  • Instant Notifications
  • Deferred Support Tickets
  • Advanced Calling Card creation
  • Exclusive Link
  • Web site integration
  • Web chat
  • Admin Area Mobile
  • FREE Remote Monitoring
  • Multi-Monitor Navigation
  • Blank Remote Screen
  • Block remote keyboard and mouse
  • Laser Pointer
  • Powerful system shell
  • File Transfer
  • Detailed System Information Module
  • Port Forwarding
  • Reboot and Reconnect with autologon
  • Install as a server
  • Compatible with Windows TS/RDP
  • Integrated VoIP conference
  • Collaborative sessions with multiple technicians
  • Share your screen with clients
  • Pause or transfer sessions
  • Run the console from a Terminal Server
  • TCP Direct Mode
  • Save time with keyboard shortcuts
  • Wake-on Lan
  • End-User Module
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Please keep in mind that even though both bpm'online service and BeAnywhere Support Express may have an outstanding array of features each service may be aimed at a different business size. If you are analyzing various solutions you should give some attention to a business size they are catering to. Specific elements could scale up with no problem for huge enterprises but if you have a small or medium company it’s frequently better to refrain paying for advanced features that you may never have a chance to use.