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Compare BeAnywhere Support Express vs Sellsy Helpdesk

What is better BeAnywhere Support Express or Sellsy Helpdesk? Purchasing the appropriate Help Desk Software product is as straightforward as assessing the solid and weaker features and terms offered by BeAnywhere Support Express and Sellsy Helpdesk. Here it's also possible to match their total scores: 7.2 for BeAnywhere Support Express vs. 7.3 for Sellsy Helpdesk. Or you can verify their general user satisfaction rating, 77% for BeAnywhere Support Express vs. 96% for Sellsy Helpdesk.

We suggest that you put some effort and analyze their unique features and determine which one is the better option for your business. Likewise, remember to take into account your company’s or industry’s special situation, for instance, a multilingual solution for a global team or a mobile platform to help you work away from your office.

Currently, the most significant products in our Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 77%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • One Click
  • Firewall Friendly
  • Multiple Connection Methods
  • Compatibility with any Java-enabled device
  • Compatible with Windows, OS, iOS, and Android
  • No Administrative privileges Required
  • Multi-Session Handling
  • Windows UA Compatible
  • Advanced Remote Desktop
  • Auto Scale, Auto Scroll and Full Screen
  • Service Monitoring
  • Session Recording
  • Tailor your support
  • Groups and Departments
  • Advanced Computer Management
  • Instant Notifications
  • Exclusive Link
  • Website integration
  • Admin Area Mobile
  • FREE Remote Monitoring
  • Multi-Monitor Navigation
  • Blank Remote Screen
  • Block remote keyboard and mouse
  • Laser Pointer
  • Powerful system shell
  • File Transfer
  • Detailed System Information Module
  • Port Forwarding
  • Reboot and Reconnect with autologon
  • Install as a server
  • Compatible with Windows TS/RDP
  • Integrated VoIP conference
  • Collaborative sessions with multiple technicians
  • Share your screen with clients
  • Pause or transfer sessions
  • Run the console from a Terminal Server
  • TCP Direct Mode
  • Save time with keyboard shortcuts
  • Wake-on Lan
  • End-User Module

Pricing Info

Business can avail of BeAnywhere Support Express in 4 different bundles.

Free

  • 1 Tech
  • Forever Free
  • No Unattended Support
  • 5 Sessions a day
  • Mail Support

Lite ($29/month)

  • 1 Tech
  • Unlimited Sessions
  • No Unattended Support
  • Free Updates
  • Full Support

Business ($79/month)

  • 3 Techs
  • 100 Agents per lic.
  • 5 RMM Lite Licenses
  • Collaborative Sessions
  • Port Forwarding

Corporate ($599/12 months)

  • 1 Tech
  • 300 Agents per lic.
  • 10 RMM Lite Licenses
  • Premium Features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tech CL, POS Informatics, Softideia, Solunet

Integrations

BeAnywhere Support Express supports the following integrations:

  • BeAnywhere inSight
  • BitDefender

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The best-in-class remote solution available on the market offering the industry's fastest protocol

Company Email

contact@beanywhere.com

Contact No.

Company's Address

Lote 1.07.1 Y
Alameda dos Oceanos
Parque das Nacoes, Escritorio
1990-208 Lisbon
Portugal

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $44.90

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Personalized email address
  • Quick ticket routing
  • Direct access to client data
  • Exchange notes
  • Seamless integration with Sellsy CRM
  • Integration with other Sellsy business modules

Pricing Info

Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:

Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet  access included; Outlook/Gmail connector.

Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector

Module subscriptions

  • Helpdesk management ($15 per month)
  • CRM pipeline license ($10 per month/user)
  • Purchases and margins ($15 per month)
  • Expenses ($15 per month)
  • Project management ($20 per month)
  • Subscriptions management ($15 per month)
  • Inventory management ($20 per month)
  • Cash register license ($55 per month)
  • Bill hours ($15 per month/user)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CTM Inc., Metch Ltd., Infolab26, FMAU, Vaporissimo.com

Integrations

  • Gmail
  • Google Drive
  • Google Apps
  • Outlook
  • Dropbox
  • MailChimp
  • Simple Mail
  • PayPal
  • Stripe
  • Bluepaid
  • WordPress
  • Drupal
  • MailJet
  • Presta Shop
  • Joomla!
  • CRM
  • Invoicing
  • Teamwork
  • Purchases
  • Stocks
  • Point-of-sale
  • API to create the following:
    • connector
    • contact lists
    • data analysis
    • e-commerce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Designed to be an all-in-one solution that combines help desk, CRM, inventory, and accounting to create a seamless pipeline of business operations.

Company Email

contact@sellsy.com

Contact No.

Company's Address

60 Broad Street Suite 3502, New York City - NY 10004 United States

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Help desk automation
  • Agent collaboration
  • SLA management
  • Mobile apps
  • Ticket fields and request forms
  • Real-time updates
  • Macros
  • Customer views
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is one of the leading help desk platforms trusted by over 40,000 organizations worldwide

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

In the event you continue having doubts about which app will be best in your case it might be a sound idea to investigate each service’s social metrics. Such metrics are frequently a sign of how popular a given solution is and how big is its online presence. For example BeAnywhere Support Express Twitter account has currently 351 followers. At the same time Sellsy Helpdesk Twitter is followed by 277 people.

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