What is better BeAnywhere Support Express or ScreenConnect? When looking for the ideal Help Desk Software for your company it is recommended that you assess the features, costs, as well as other essential data concerning the product and vendor. Here, you are able to see the parallels and differences between BeAnywhere Support Express (overall score at 7.2 and user satisfaction at 77%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
It's also possible to check out their unique details, for example services, plans, pricing, terms and conditions, etc. What is more, read the terms closely for information on hidden costs, including, installation, separate helpdesk support, upgrade fees, disk space fees, and others.
Our experts made sure to prepare reviews of all popular services available on the market, but among all the ones we reviewed these three deserved our special attention: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having second thoughts about which service will be best for your company it may be a good idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular each app is and how big is its online presence. For example, in case of Facebook BeAnywhere Support Express has 4443 likes on their official page while ScreenConnect profile is liked by 24487 users.
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