What is better bpm'online CRM or Vivantio? Examining products to get the best CRM Software doesn't have to be tough. On our review platform, we enable you to match bpm'online CRM and Vivantio and quickly see their differences. We allow you to take a look at their capabilities, supported devices, customer support, costs, terms, plus more.
You may also examine their overall score (9.3 for bpm'online CRM vs. 8.4 for Vivantio) and overall customer satisfaction level (100% for bpm'online CRM vs. 93% for Vivantio). Spend some time and assess your best choices and determine which one is ideal for your company. You should also assess the software vendor’s business viability; can they be relied upon and will they still be operating in a few years time?
As of now, the most popular solutions in our CRM Software category are: Salesforce CRM, HubSpot Smart CRM, Freshsales.
Bpm’online offers different pricing packages for sales, marketing, and service. You can also integrate all three modules into a single CRM bundle and get an estimate for it from the vendor. There is also a free trial available. You can easily sign up for bpm’online free trial here.
Pricing for Sales Module
Team Package – $25/user/month (cloud)
Ideal for small and medium businesses with direct sales teams
Out-of-the-box process for opportunity management: from lead to contract
Commerce Package – $30/user/month (cloud)
Ideal for e-commerce
A complete set of tools for short sales cycle and e-commerce
Enterprise Package – $50/user/month (cloud) or $850/user (on-site)
Developed for medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS.
Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS.
Pricing for Marketing Module
Active Contact Package
Cloud – $27 (1000 active contacts/month billed annually)
Active contact is a contact included in one or more campaigns within a 12-month period
Up to 365 emails per year can be sent to one active contact
Custom pricing with the purchase of 50,000+ active contacts
User License
Cloud – $50/user/month billed annually
On-site – $850 per license/lifetime
With the purchase of 1000 active contacts the first license is free
Pricing for Service Module
Customer Center Package
Cloud – $35/user/month
On-site – $600 per user
Ideal for companies looking to automate helpdesk and contact center operations
A set of tools to deliver excellent customer service and manage omnichannel communications
Service Enterprise Package
Cloud – $50/user/month
On-site – $850 per user
Ideal for medium and large businesses who want to automate internal and external operations and ITIL processes.
Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.
bpm’online CRM offers open API options that allows it to be integrated with virtually any third-party application. Be it phone systems and social listening tools or analytics programs and ERP applications, this can blend seamlessly with your preferred business systems. Among the products you can integrate it with are:
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you are still having doubts about which solution will perform best for your company it may be a sound idea to check out each service’s social metrics. These metrics are frequently an indicator of how popular each app is and how extensive is its online presence.For instance, if you look at bpm'online CRM LinkedIn page you’ll learn that they are followed by 1542 people. In case of Vivantio the number of followers on their LinkedIn page is 1335.
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