What is better BoldDesk or SysAid? Specific businesses want different types of Help Desk Software. To find out which solution meets your needs, think of assessing various alternatives feature by feature including their conditions and pricing. Likewise, you will get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: BoldDesk (8.0) vs. SysAid (9.2) for general quality and efficiency; BoldDesk (96%) vs. SysAid (98%) for user satisfaction rating. Analyze their strong and low points and find out which software is a better option for your company. An effective, simple tip is to list the pros and cons of both applications side by side and check which app is better.
Those of you who are pressed for time or could use a Help Desk Software suggestion from our team might want to investigate these top choices for this year: Freshdesk, Salesforce Service Cloud, Zendesk.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
If you research different Help Desk Software solutions you shouldn’t only study their list of features and offered pricing packages. Consider that the app must be adjusted to your needs and team so the more flexible their offer the better. Explore what systems are supported by BoldDesk and SysAid and be certain you will obtain mobile support for whatever devices you work on in your company. You should also learn which languages and geographies are supported, as this might be a deal breaker for many companies.
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