What is better BoldDesk or CA Service Desk Manager? If you need an efficient Help Desk Software product for your organization you must invest time and evaluate several options. It doesn’t have to be difficult, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product performs. For instance, on this page you can find BoldDesk’s overall score of 8.0 and compare it against CA Service Desk Manager’s score of 8.5; or BoldDesk’s user satisfaction level at 96% versus CA Service Desk Manager’s 99% satisfaction score.
The assessment will allow you to identify the strengths and weaknesses of each application, and make up your mind on which one suits you requirements better. Beyond the main features, the application which is simple and intuitive is always the better product.
We are aware that not all companies have enough time to try out a large number of various products, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
When you compare different Help Desk Software solutions you shouldn’t simply analyze their list of features and provided pricing packages. Keep in mind the software should be matching your needs and team so the more flexible their offer the better. Explore what OSes are supported by BoldDesk and CA Service Desk Manager and ensure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, as this could be a critical factor for many firms.
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