What is better BMC Remedy 9 or Intercom? To ensure that you get the most helpful and productive Help Desk Software for your company, you should compare products available on the market. For instance, here you may match BMC Remedy 9’s overall score of 8.3 against Intercom’s score of 8.9. You can also compare their general user satisfaction: BMC Remedy 9 (97%) vs. Intercom (96%).
Moreover, you can evaluate their pros and cons feature by feature, including their contract conditions and pricing. By comparing products you are more likely to pick the best software for your business. It’s clear you have to know your specific needs to realize which solution addresses those needs.
In the event you would like to quickly decide on the best according to our experts we suggest you try out one of these solutions: .
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
If you continue having second thoughts about which solution will work best in your case it may be a sensible idea to investigate each service’s social metrics. Such metrics are quite often a sign of how popular a given software is and how large is its online presence. For instance BMC Remedy 9 Twitter profile has currently 57732 followers. At the same time Intercom Twitter is followed by 15578 people.
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