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Compare bpm'online service vs. AzureDesk

With various features, pricing, conditions, and more to check, finding the right Help Desk Software for your company is tricky. However making use of our system, it's easy to match the functions of AzureDesk and bpm'online service as well as their general rating, respectively as: 8.0 and 8.6 for overall score and 100% and 100% for user satisfaction. You can also assess them feature by feature check out which program is a more suitable fit for your company. Remember to use a trial version first prior to subscribing to experience how the solution performs in practical situations. Our team put a lot of effort to review all popular Help Desk Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.
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bpm'online service

VS

AzureDesk

VS

bpm'online service screenshot AzureDesk screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

$35

$12

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
Useful Links
Popular Clients

Popular Clients

L'Oreal, Schneider, Heinz
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Training
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Phone No.

Phone No.

+1-617-765-7997
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
Languages Supported

Languages Supported

English English
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Info

Pricing Info

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports
List of Features

List of Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps
Email Address

Email Address

info@bpmonline.com support@azuredesk.co
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

AzureDesk offers seamless integrations with third-party systems such as:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about AzureDesk pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which app will perform best in your case it may be a sound idea to take a look at each service’s social metrics. Such metrics are frequently a sign of how popular a given app is and how wide is its online presence.For example, if you analyze AzureDesk LinkedIn page you’ll see that they are followed by 0 users. In case of bpm'online service the volume of followers on their LinkedIn page is 2321.