Vivantio

NOAWARDS
YET
Pricing:
by quote
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Inbound
- ACD (Automatic Call Distribution) System
- Call Queue Management
- CTI (Computer Telephony Integration)
- IVR (Interactive Voice Response)
- Skills Based Routing
Outbound
- Auto Dialer
- Campaign Management
- Outbound IVR
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
Blended
- Call Back
- Case & Contact Management
- Virtual Call Center Support
- Web Collaboration
Analysis and Reporting
- Call Monitoring
- Call Recording
- Customized Reports
- Real-Time Reporting
Pricing Info
Pricing Info
Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Company Email
Contact No.
Company's Address
4655 Great America Parkway
Santa Clara, CA 95054
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket templates
- Integrated interactive reports
- Data export (PDF, XML, CSV)
- Point-and-click codeless configuration
- Asset management/CMDB
- Custom reports builder
- Customizable views
- Active Directory/LDAP Integration
- Tasking
- Self-service web portal
- Interactive dashboards
- Incident management
- Automated escalation rules
- Problem management
- Change management
- Client management
- Knowledge base
- Service level management
- Asset audit trail
- Integrated reports
- Automated ticket routing
- Service Level Agreements (SLA)
- Business rules engine
Pricing Info
Vivantio is available as low as $42 per user per month. Pricing may be affected by various factors, including:
- The types of licenses you choose
- The number of technician licenses you need
- Discounts for non-profit or educational institutions
You can contact a member of the Vivantio solutions team to get exact pricing for your organization’s needs.
Integrations
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
- Azure Directory Sync
- Azure DevOps (VSTS)
- JIRA
- TFS
- Okta
- SCIM Provisioning
- Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Company Email
Sales@vivantio.com
Company's Address
Vivantio US East:
200 Portland Street
Boston, MA 02114
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You don’t want exclusively a broad array of functionalities and flexible pricing plans from a well-known Customer Support Software. Almost as crucial as key features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Avaya Aura Call Center Elite or Vivantio, or you run into a problem, or perhaps you’ll need to ask for a certain change or functionality beneficial to your company you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you are able to profit from individual training or at the very least a knowledge base you can use.
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