What is better Avaya Aura Call Center Elite or Vivantio? There is a wide range of Customer Support Software products out there today. The best way to find out which product fits your needs best is to examine them side by side. For instance, here you can review Avaya Aura Call Center Elite and Vivantio for their overall score (7.1 vs. 8.4, respectively) or their user satisfaction rating (N/A% vs. 93%, respectively).
You can also compare their features and pricing stipulations along with other helpful details below. When matching products make sure to examine their corresponding functions and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, remember to assess secondary issues like security, backup, ease-of-use, and customer support.
As of now, the most popular products in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You don’t want exclusively a broad array of functionalities and flexible pricing plans from a well-known Customer Support Software. Almost as crucial as key features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Avaya Aura Call Center Elite or Vivantio, or you run into a problem, or perhaps you’ll need to ask for a certain change or functionality beneficial to your company you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you are able to profit from individual training or at the very least a knowledge base you can use.
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