Zendesk Chat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Web Screen
- Script Display
- Auto-Dial Campaign
- Easy Transfer of Calls
- Multiple Campaigns
- Custom Web Page
- Start Campaign with IVR
- Broadcast with Pre-Recorded Message
- Music On-Hold
- Drop Call To Voicemail
- Local Caller ID
- ACD Queues
- Inbound and Outbound Calls
- Control Over Recording
- Control Over Dialing
- Schedule To Callback
- Call Duration
- Call Disposition
- Unlimited Alternative Numbers
- Login From Anywhere
- Customizable information of calls
- AMD Calls
- DNC Activations
- Third Party Conferencing
- Queue Prioritization
- Time ZOne restritioon
- Multiple Lead List
- Real Time Reports
- Agent Restriction
- Agent Conversation
- Pause Code
- Select Call from Queue
- Time-Clock Application
- Web-Based Administration
- Change Agent Queue
- Agent Status Bar
- Agent Web Screen
- Internal Chat
- Admin Web in multiple languages
- Internet Chat
- Agent Web in Multilingual Languages
Pricing Info
Pricing Info
Avatar Dialler’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, or submit a demo request to examine the features.
Integrations
Integrations
Avatar Dialler integrates with the following business systems and applications:
- 3cx
- Eyebeam
- Zoiper
- X-lite
- Zendesk
- Salesforce
- Teamsupport
- Insightly
- Pipedrive
- Vtiger
- Zoho
- LessAnnoyingCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smartchoice, LinkPro Business Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
AvatarDialler is a call centre automated dialler technology that’s faster and smarter than any other dialer.
Company Email
Contact No.
Company's Address
83 Ducie St
M1 2JQ Manchester
United Kingdom
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
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If you test various Customer Support Software software you shouldn’t simply explore their features list and available pricing plans. Pay attention to the fact that the product must be matching your needs and business so the more flexible their offer the better. Find our what platforms are supported by Avatar Dialler and Zendesk Chat and make sure you will get mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, as this could be a key element for many companies.
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