Vivantio
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Web Screen
- Script Display
- Auto-Dial Campaign
- Easy Transfer of Calls
- Multiple Campaigns
- Custom Web Page
- Start Campaign with IVR
- Broadcast with Pre-Recorded Message
- Music On-Hold
- Drop Call To Voicemail
- Local Caller ID
- ACD Queues
- Inbound and Outbound Calls
- Control Over Recording
- Control Over Dialing
- Schedule To Callback
- Call Duration
- Call Disposition
- Unlimited Alternative Numbers
- Login From Anywhere
- Customizable information of calls
- AMD Calls
- DNC Activations
- Third Party Conferencing
- Queue Prioritization
- Time ZOne restritioon
- Multiple Lead List
- Real Time Reports
- Agent Restriction
- Agent Conversation
- Pause Code
- Select Call from Queue
- Time-Clock Application
- Web-Based Administration
- Change Agent Queue
- Agent Status Bar
- Agent Web Screen
- Internal Chat
- Admin Web in multiple languages
- Internet Chat
- Agent Web in Multilingual Languages
Pricing Info
Pricing Info
Avatar Dialler’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, or submit a demo request to examine the features.
Integrations
Integrations
Avatar Dialler integrates with the following business systems and applications:
- 3cx
- Eyebeam
- Zoiper
- X-lite
- Zendesk
- Salesforce
- Teamsupport
- Insightly
- Pipedrive
- Vtiger
- Zoho
- LessAnnoyingCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smartchoice, LinkPro Business Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
AvatarDialler is a call centre automated dialler technology that’s faster and smarter than any other dialer.
Company Email
Contact No.
Company's Address
83 Ducie St
M1 2JQ Manchester
United Kingdom
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket templates
- Integrated interactive reports
- Data export (PDF, XML, CSV)
- Point-and-click codeless configuration
- Asset management/CMDB
- Custom reports builder
- Customizable views
- Active Directory/LDAP Integration
- Tasking
- Self-service web portal
- Interactive dashboards
- Incident management
- Automated escalation rules
- Problem management
- Change management
- Client management
- Knowledge base
- Service level management
- Asset audit trail
- Integrated reports
- Automated ticket routing
- Service Level Agreements (SLA)
- Business rules engine
Pricing Info
Vivantio is available as low as $42 per user per month. Pricing may be affected by various factors, including:
- The types of licenses you choose
- The number of technician licenses you need
- Discounts for non-profit or educational institutions
You can contact a member of the Vivantio solutions team to get exact pricing for your organization’s needs.
Integrations
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
- Azure Directory Sync
- Azure DevOps (VSTS)
- JIRA
- TFS
- Okta
- SCIM Provisioning
- Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Company Email
Sales@vivantio.com
Company's Address
Vivantio US East:
200 Portland Street
Boston, MA 02114
Vivantio Comparisons
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Every time you compare various Customer Support Software solutions you shouldn’t only analyze their list of features and provided pricing packages. Keep in mind the software should be matching your requirements and company so the more flexible their offer the better. Explore which platforms are supported by Avatar Dialler and Vivantio and be certain you will get mobile support for whichever devices you use in your company. You should also find out which languages and geographies are supported, because this could be a critical factor for many companies.
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