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Compare Atera vs SmartSupport

What is better Atera or SmartSupport? You can use our scoring system to help you get a general idea which IT Asset Management Software product is will work better for your company. For overall product quality, Atera earned 9.0 points, while SmartSupport received 7.4 points. Meanwhile, for user satisfaction, Atera scored 100%, while SmartSupport scored 100%.

Specifics of their functions, tools, supported platforms, customer support, etc. are available below to help you get a more versatile comparison. Keep in mind to choose only the tools that you need so you don’t waste resources for tools which are redundant.

Our experts made sure to review all popular IT Service Management Software solutions available on the market, but among them these three caught our special attention: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

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SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Realize The Value of Shared Knowledge
  • Empower Customers to Share Experiences, Ideas, and Advice
  • Grow Your Knowledge Base with a Community Forum
  • User-Friendly Interface
  • Speedy Replying and Editing
  • Incredible Design Flexibility
  • Template Gallery
  • Create Customized and Branded Knowledge Bases and Customer Sites
  • Knowledge Base Optimization Made Easy
  • Justify Ongoing Knowledge Base Projects
  • Maximize Knowledge Base ROI
  • Understand Your Knowledge Base
  • Test Knowledge Base Performance Using Hard Data
  • Unified Knowledge Base and Forums Platform

Pricing Info

SmartSupport’s SMB and enterprise pricing plan information is available only upon request. Please contact a sales rep and and ask for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SunTrust, CyberGlove Systems, BikeReg

Integrations

SmartSupport can seamlessly work with other knowledge base applications and solutions.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful, intuitive, and customizable knowledge base and forum management platform that enables organizations and businesses to improve how they deliver information and support content to their customers; assisting them in realizing the value of shared knowledge, building intuitive and interactive community forums, and testing their knowledge base using quantitative data.

Company Email

sales@safeharbor.com

Contact No.

Company's Address

Safeharbor Knowledge Solutions
302 4th Street
Satsop, WA 98583

You don’t want only a broad array of useful tools and scalable pricing from a credible IT Asset Management Software. Almost as significant as key features is a quality customer support. You want to guarantee that when you have any questions about Atera or SmartSupport, or you struggle with some problems, or perhaps you’ll need to ask for a specific revision or functionality beneficial to your team you can rely on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can benefit from personal training or at least an FAQ you can use.

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