What is better Atera or SmartSupport? You can use our scoring system to give you a general idea which IT Asset Management Software product is more suitable for your business. For overall product quality, Atera attained 9.0 points, while SmartSupport earned 7.4 points. At the same time, for user satisfaction, Atera scored 100%, while SmartSupport scored 100%.
Information regarding their unique elements, tools, supported platforms, customer support, and more are available below to give you a more correct review. Keep in mind to choose only the tools that you need to avoid wasting cash for tools that you won’t be using.
Users who don't have much time or need a IT Service Software advice from our team might want to examine these top choices for the current year: Freshservice, LiveAgent, Zendesk.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
SmartSupport can seamlessly work with other knowledge base applications and solutions.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SunTrust, CyberGlove Systems, BikeReg
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, intuitive, and customizable knowledge base and forum management platform that enables organizations and businesses to improve how they deliver information and support content to their customers; assisting them in realizing the value of shared knowledge, building intuitive and interactive community forums, and testing their knowledge base using quantitative data.
You don’t want only a broad array of functionalities and flexible pricing plans from a well-known IT Asset Management Software. Almost as essential as core features is a quality customer support. You want to ensure that when you have any questions about Atera or SmartSupport, or you struggle with some problems, or perhaps you’ll need to ask for a specific change or feature beneficial to your company you can trust in a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to profit from personal training or at the very least an FAQ you can use.
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