Olark
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
PHONE SYSTEM
- Auto Attendant
- Extension Dialing
- Hosted PBX
- Music on Hold
- Ring Groups
- Directory Assistance
- Number Porting
COLLABORATION FEATURES
- Instant Messaging
- Presence
- Conference Bridge
- Call Recording
- Online Meetings
- Contacts Integration
MOBILITY
- Virtual Office Mobile for iPhone
- Virtual Office Mobile for Android
- Softphone
EASY ONLINE MANAGEMENT
- Online Administration
- Virtual Office Online
- Virtual Office Desktop
BUSINESS FEATURES
- Unlimited Calling
- 3-Way Calling
- Business SMS
- Call Forwarding
- Conference Bridge
- Caller ID
- Caller ID Blocking
- Call Waiting
- Call Transfers
- Call Park
- Direct Phone Number
- Do Not Disturb
- Group Intercom Paging
- Internet Fax
- Voicemail
- Voicemail to Email
CONTACT CENTER
- Skills-based Routing
- IVR
- Audio Production Store
- Virtual Queue
- Direct Agent Routing
SUPERVISOR / AGENT TOOLS
- Agent Supervisor Tools
- CTI
- FAQ Knowledgebase
MULTI-CHANNEL
- Multi-Channel
- Proactive Chat
- Web Callback
- Social Media Customer Service
- Desktop Sharing
REPORTING AND MONITORING
- Call Recording
- Historical Reporting
- Real-Time Monitoring
CRM INTEGRATIONS
- NetSuite Integration
- Salesforce Integration
- Zendesk Integration
- 8×8 CRM
- Hosted Microsoft Dynamics Integration
- Zoho Integration
DISASTER RECOVERY
- Contact Center Continuity
WORKFORCE OPTIMIZATION
- Quality Management
- Workforce Management
Pricing Info
Pricing Info
Pricing available by quote. Contact 8×8 directly to request a quote.
Integrations
Integrations
8X8 Call Center supports integrations with the following business systems and applications:
- Salesforce
- NetSuite
- Zendesk
- Zoho
- Microsoft Dynamics
- SugarCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
McDonald's, Shutterstock, AllState, iCruise.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.
Company Email
Contact No.
Company's Address
8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131
8×8 Call Center Comparisons
Popular 8×8 Call Center Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Chat Ratings
- In-browser Chat
- Targeted Chat
- CRM & Helpdesk Integrations
- Customize Your Design
- Sophisticated Insights
- Offline Messages
- Cobrowsing
- Developer API
Pricing Info
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
Bronze
- Monthly Billing: $17/month
- Annual Billing: $15/month
- Bi-Annual Billing: $12/month
- 1 Operator
Gold
- Monthly Billing: $49/month
- Annual Billing: $44/month
- Bi-Annual Billing: $34/month
- 4 Operators
Platinum
- Monthly Billing: $129/month
- Annual Billing: $116/month
- Bi-Annual Billing: $90/month
- 8 Operators
- Groups feature
Ultimate
- Monthly Billing: $243/month
- Annual Billing: $219/month
- Bi-Annual Billing: $170/month
- 15 Operators
- Groups feature
Integrations
Olark Live Chat supports integrations with the following business systems and applications:
- Shopify
- Google Analytics
- Salesforce
- Nutshell
- Bigcommerce
- Salesforce Desk
- Zendesk
- Highrise
- Elevio
- Groove
- TalkDesk
- PrestaShop
- XCart
- Magento
- Volusion
- 3Dcart
- Unbounce
- GoSquared
- Segment
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nosh Detox, CoPromote, Man Crates, CommitChange.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Olark is a popular chat support platform used by hundreds of businesses.
Company Email
Contact No.
Company's Address
76 South Park St.
San Francisco, CA 94107
Olark Comparisons
Popular Olark Alternatives
You should pay attention to the fact that even though both 8x8 Call Center and Olark may have a reliable range of features each app might be designed for a different business size. If you are studying different apps you should give some attention to a company size they are catering to. Certain features may scale up efficiently for large enterprises but if you run a small or medium company it’s frequently better to stay away from paying for advanced features that you may never use.
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