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Compare 8×8 Call Center vs Olark

What is better 8x8 Call Center or Olark? A good way to find the right Communications Software product for your firm is to match the solutions against each other. Here you can compare 8x8 Call Center and Olark and see their features compared contrastively to help you decide on which one is the superior product. Furthermore, you can compare their overall ratings, such as: overall score (8x8 Call Center: 8.5 vs.

Olark: 8.4) and user satisfaction (8x8 Call Center: 100% vs. Olark: 98%). Examine their varying features and similarities and find out which one outperforms the other. Similarly think about your company tomorrow; will your business outgrow the app in the next 3-5 years?

At this time, the most significant services in our Communications Software category are: Wrike, Slack, RingCentral.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 78%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

PHONE SYSTEM

  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting

COLLABORATION FEATURES

  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration

MOBILITY

  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone

EASY ONLINE MANAGEMENT

  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop

BUSINESS FEATURES

  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email

CONTACT CENTER

  • Skills-based Routing
  • IVR
  • Audio Production Store
  • Virtual Queue
  • Direct Agent Routing

SUPERVISOR / AGENT TOOLS

  • Agent Supervisor Tools
  • CTI
  • FAQ Knowledgebase

MULTI-CHANNEL

  • Multi-Channel
  • Proactive Chat
  • Web Callback
  • Social Media Customer Service
  • Desktop Sharing

REPORTING AND MONITORING

  • Call Recording
  • Historical Reporting
  • Real-Time Monitoring

CRM INTEGRATIONS

  • NetSuite Integration
  • Salesforce Integration
  • Zendesk Integration
  • 8×8 CRM
  • Hosted Microsoft Dynamics Integration
  • Zoho Integration

DISASTER RECOVERY

  • Contact Center Continuity

WORKFORCE OPTIMIZATION

  • Quality Management
  • Workforce Management

Pricing Info

Pricing available by quote. Contact 8×8 directly to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

McDonald's, Shutterstock, AllState, iCruise.com

Integrations

8X8 Call Center supports integrations with the following business systems and applications:

  • Salesforce
  • NetSuite
  • Zendesk
  • Zoho
  • Microsoft Dynamics
  • SugarCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.

Company Email

Contact No.

Company's Address

8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API

Pricing Info

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nosh Detox, CoPromote, Man Crates, CommitChange.com

Integrations

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Olark is a popular chat support platform used by hundreds of businesses.

Company Email

Contact No.

Company's Address

76 South Park St.
San Francisco, CA 94107

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

You should pay attention to the fact that even though both 8x8 Call Center and Olark may have a reliable range of features each app might be designed for a different business size. If you are studying different apps you should give some attention to a company size they are catering to. Certain features may scale up efficiently for large enterprises but if you run a small or medium company it’s frequently better to stay away from paying for advanced features that you may never use.

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