What is better Olark or Vision Helpdesk? Getting the best Customer Support Software product is all about evaluating numerous solutions and determining the top program for your specific needs. Our exclusive system will give you an instant look at the general rating of Olark and Vision Helpdesk. For overall quality and performance, Olark scored 8.7, while Vision Helpdesk scored 9.2. On the other hand, for user satisfaction, Olark earned 98%, while Vision Helpdesk earned 99%.
Below it's also possible to look at their functions, terms, plans, etc. to find out which application will be more appropriate for your needs. An important aspect to assess is if the application allows you to toggle on/off limitations on various types of users to limit the exposure of any critical company data.
If you have to quickly identify the top Customer Support Software according to our review team we recommend you examine these products: Zendesk, Freshdesk Omni, Freshdesk.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
Both Olark and Vision Helpdesk were tested by a group of reliable B2B experts who carried out a thorough analysis of all important elements of every product. Their final rating was prepared by means of unique SmartScore system which provides a separate partial score to each component including: main features, client support, mobile device support, security, customer satisfaction and media presence. We are aware that useful features are not the only thing crucial to a company so we make sure we pay attention to all aspects of a product before calculating its final rating.
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