8×8 Call Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
PHONE SYSTEM
- Auto Attendant
- Extension Dialing
- Hosted PBX
- Music on Hold
- Ring Groups
- Directory Assistance
- Number Porting
COLLABORATION FEATURES
- Instant Messaging
- Presence
- Conference Bridge
- Call Recording
- Online Meetings
- Contacts Integration
MOBILITY
- Virtual Office Mobile for iPhone
- Virtual Office Mobile for Android
- Softphone
EASY ONLINE MANAGEMENT
- Online Administration
- Virtual Office Online
- Virtual Office Desktop
BUSINESS FEATURES
- Unlimited Calling
- 3-Way Calling
- Business SMS
- Call Forwarding
- Conference Bridge
- Caller ID
- Caller ID Blocking
- Call Waiting
- Call Transfers
- Call Park
- Direct Phone Number
- Do Not Disturb
- Group Intercom Paging
- Internet Fax
- Voicemail
- Voicemail to Email
CONTACT CENTER
- Skills-based Routing
- IVR
- Audio Production Store
- Virtual Queue
- Direct Agent Routing
SUPERVISOR / AGENT TOOLS
- Agent Supervisor Tools
- CTI
- FAQ Knowledgebase
MULTI-CHANNEL
- Multi-Channel
- Proactive Chat
- Web Callback
- Social Media Customer Service
- Desktop Sharing
REPORTING AND MONITORING
- Call Recording
- Historical Reporting
- Real-Time Monitoring
CRM INTEGRATIONS
- NetSuite Integration
- Salesforce Integration
- Zendesk Integration
- 8×8 CRM
- Hosted Microsoft Dynamics Integration
- Zoho Integration
DISASTER RECOVERY
- Contact Center Continuity
WORKFORCE OPTIMIZATION
- Quality Management
- Workforce Management
Pricing Info
Pricing Info
Pricing available by quote. Contact 8×8 directly to request a quote.
Integrations
Integrations
8X8 Call Center supports integrations with the following business systems and applications:
- Salesforce
- NetSuite
- Zendesk
- Zoho
- Microsoft Dynamics
- SugarCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
McDonald's, Shutterstock, AllState, iCruise.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.
Company Email
Contact No.
Company's Address
8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131
8×8 Call Center Comparisons
Popular 8×8 Call Center Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Screen sharing with multiple participants
- Adjust speed/quality settings
- Application selection
- Chat
- Copy/paste/email session info
- Disable specific features
- File/clipboard transfer
- HTML viewer – 100% browser based
- Meeting scheduler
- Multi-monitor support
- Participant emoticons
- Participant pointer
- Pause transmission
- Profile manager
- Recording and playback
- Remote keyboard/mouse control
- Session login on your website
- Switch presenter
- Usage reports
- Whiteboard
Pricing Info
Mikogo offers two plans, a free one and a paid one for enterprises and professionals. Here are the details:
Free Plan:
- A single user
- 1 participant per session
- All standard features
Professional Plan: $16 / mo (annually)
- A single user
- 25 participants per session
- Standard and Premium features
Integrations
Mikogo offers a REST API for easy integration into third-party products. The Mikogo API provides for scheduling, starting and participating in online meetings. No user data needs to be exchanged as the user management remains with you.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Dell, Intel, Sharp, LG Electronics, Lufthansa
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Mikogo is an easy-to-use screen sharing app that offers a fast and secure solution for online meetings, web conferencing, presentations and more.
Company Email
info@mikogo.com
Contact No.
Company's Address
R 3, 4-5, 68161 Mannheim, Germany
Mikogo Comparisons
Popular Mikogo Alternatives
You should note that while both 8x8 Call Center and Mikogo may offer an excellent array of features each service may be designed for a different company size. If you are comparing features you should pay attention to a business size they are catering to. Specific elements might scale up with no problem for huge enterprises but if you run a small or mid-sized business it’s often better to stay away from paying for advanced features that you might never actually use.
Page last modified