Zendesk Chat & LiveAgent & Zoho SalesIQ 2025 Comparison

Zendesk Chat

vs

NOAWARDS
YET

SmartScore™

8.5

User Satisfaction

100%

Pricing:

Starting from $11.20

Pricing Model

Zendesk Chat

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Zendesk Chat

List of Features

Appearance customization
Chat client (that customers use)
Chat agent console / use of instant messengers (IM)
Proactive chats & Triggers
Offline mode
Shortcuts / canned messages
Create chat protocols
Tracking & live analytics
Internationalization

Pricing Info

Zendesk Chat

Pricing Info

Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.

Zendesk Support

Foundational Support Only –Starting at $19/month

Plans for Everyone

Suite Team – $49/agent/month (billed annually)

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center – SINGLE
Easy-to-set up automations & workflows
AI-powered automated answers – UP TO 50
Unified agent workspace
Routing based on agent status and capacity
Reporting and analytics – PREBUILT
Data and file storage – STANDARD
1,000+ apps and integrations – PREBUILT
Robust APIs – STANDARD RATE LIMIT
Online support from the Zendesk team
Onboarding and adoption guidance

Suite Growth –$79/agent/month (billed annually)

All Suite Team features, plus:
Multilingual content
CSAT surveys
Custom reports & dashboard

Suite Professional – $99/agent/month (billed annually)

All Suite Growth features, plus:
Live agent activity dashboard – VIEWABLE
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA compliance
Events Connector for Amazon Web Services

Plans for Enterprises

Suite Enterprise – $150/agent/month (billed annually)

All the core elements needed for excellent customer support, plus
Custom team roles and permissions
Advanced knowledge management
Customizable agent workspaces
Customizable branding for web conversations
Light access licenses – UP TO 1000
Live data and external dashboard sharing
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
Sandbox environment for change management
Robust APIs – ENTERPRISE RATE LIMIT
AI-powered triage and conversation insights – RETAIL ONLY

Additional enterprise-ready plans – from $215/agent/month (billed annually)

Talk to Sales for further details

Learn more about Zendesk Chat pricing

Integrations

Zendesk Chat

Integrations

Zendesk Chat supports integration with the following business systems and applications:

Zendesk
Google Analytics
Salesforce
Highrise
Magento
Shopify
Tictail

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.

Company Email

support@zopim.com

Contact No.

Company's Address

Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598

Zendesk Chat Comparisons

Name

Comparision

Zendesk Chat vs LiveChat Comparison for 2025

Zendesk Chat vs Olark Comparison for 2025

Zendesk Chat vs NinjaOne (Formerly NinjaRMM) Comparison for 2025

Zendesk Chat vs Pipedrive Comparison for 2025

Zendesk Chat vs Zendesk Comparison for 2025

Zendesk Chat vs Uservoice Comparison for 2025

Zendesk Chat vs VIZOR Comparison for 2025

Zendesk Chat vs Salesforce Service Cloud Comparison for 2025

Zendesk Chat vs Communifire Comparison for 2025

Zendesk Chat vs Vivantio Comparison for 2025

Popular Zendesk Chat Alternatives

Product Name

Score

Zendesk Chat Best Competitors for 2025 9.7

Zendesk Chat Best Competitors for 2025 8.8

Zendesk Chat Best Competitors for 2025 8.5

Zendesk Chat Best Competitors for 2025 8.3

LiveAgent

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

LiveAgent

List of Features

Ticket Management

Universal inbox
Ticketing
Hybrid ticket stream
Automated ticket distribution
Rules
Time Rules
Responsibility
Departments
Tags
Service-Level-Agreement (SLA)
Business hours
Contact groups
Contacts
Agents
Companies
Contact fields
Ticket fields
SPAM filters
Pause
Filters
Notes
Ticket/Customer insights (CRM)
Canned messages (Macros)
Predefined answers
Attachments
Email notifications
Agent collision detection
Agent ranking
Contact forms
Contact form gallery

Live Chat

Real-time chat
Proactive chat invitations
Chat button gallery
Chat invitation gallery
Chats overview
Chat history
Online visitors
Chat distribution
Real-time typing view

Social

Twitter
Facebook

Reporting

Analytics overview
Performance report
Agent ranking overview
Department report
Tag reports
SLA Compliance report
SLA Log report
Agent availability
Agent report
Channel report

Support Portal

Customer portal
Knowledgebase
Forum
Feedback & Suggestions

Gamification

Gamification
Rewards & Badges
Levels
Benchmarks and Leaderboards

Multilingual

39 translations available
Language adaptable widgets

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following plans are available:

Free: – $0

7 days ticket history
1 Incoming email acc.
1 Outgoing email acc.
1 Chat button
1 Custom filter/agent
Customer portal
Knowledge base
White Glove Setup

Small Plan: $9/agent/month

1 Incoming email account
1 Outgoing email account
1 Live chat button
Chat satisfaction surveys
1 API key + integration
Knowledge base
Customer Service
White Glove Setup

Medium Plan: $29/agent/month

Everything in Small plan
Call center support
10 departments
Interactive voice response
Product training
Custom domain hosting
20 Event rules
10 Time rules
5 SLA levels

Large Plan: $49/agent/month

Everything in Medium plan
1 Whatsapp account
30 departments
Multi-Knowledge base
Senior account manager
2 Knowledge bases
100 Event rules
Time report
10 SLA levels
Audit log

Enterprise: $69/agent/month

Includes all features from the Large plan
Dedicated key account manager
Priority support
Assisted Whatsapp integration
Custom billing setup
Scheduled release management
Service review call and reports
Up to 40 custom roles
Multileveled knowledge base
Assisted channels integration

Learn more about LiveAgent pricing

LiveAgent

Integrations

LiveAgent supports over 195+ integrations including all major services, such as:

Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Huawei, BMW, Yamaha, O2, Airbus and Nascar

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.

Company Email

support@liveagent.com

Contact No.

+1-888-257-8754

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

LiveAgent Comparisons

Name

Comparision

LiveAgent vs Zendesk Comparison for 2025

LiveAgent vs Freshdesk Comparison for 2025

LiveAgent vs NinjaOne (Formerly NinjaRMM) Comparison for 2025

LiveAgent vs Salesforce Service Cloud Comparison for 2025

LiveAgent vs LiveChat Comparison for 2025

LiveAgent vs Claritysoft Comparison for 2025

LiveAgent vs Pipedrive Comparison for 2025

LiveAgent vs EngageBay Comparison for 2025

LiveAgent vs Close Comparison for 2025

LiveAgent vs BoldDesk Comparison for 2025

Popular LiveAgent Alternatives

Product Name

Score

LiveAgent Best Competitors for 2025 8.9

LiveAgent Best Competitors for 2025 8.8

LiveAgent Best Competitors for 2025 8.3

LiveAgent Best Competitors for 2025 7.4

LiveAgent Best Competitors for 2025 6.3

Zoho SalesIQ

NOAWARDS
YET

SmartScore™

9.0

User Satisfaction

100%

Pricing:

Starting from $7

Zoho SalesIQ

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Zoho SalesIQ

List of Features

Visitor tracking
Audio call
Screen share
Internal chat
Block IP
Chat translation
Profanity management
Typing preview
Facebook Messenger integration
Telegram integration
WhatsApp integration
Instagram integration
Pre-chat form
Codeless bot builder
Scripted bot
Self-service bot
Hybrid bot
Proactive chat triggers
Mobile app
Mobile SDK
Visitor information
Chat routing
Team monitoring
Customizable chat widget
Reply recommendations
Pre-programmed responses

Zoho SalesIQ

Pricing Info

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

1 brand
Visitor insights (10K visitors/month)
100 chat sessions/month
Canned replies
Basic visitor information
Voice note
File sharing
Mobile SDK
Credit card masking
Integration with Zoho apps
Integration with CMS and E-commerce platforms
Desktop apps
Daily reports (scheduled)

Basic: $7/operator/month billed annually (or $10 billed monthly)

Everything in FREE plus
Visitor insights (50K visitors/month)
1000 chat sessions/month
1 custom chatbot
Advanced visitor information
Email signature chat
Departments
FAQs
Articles
Chat routing
Chat transfer
Group chat
Proactive chat triggers
Lead scoring and company scoring
Business hours
Branding
Visitor-side chat history
Click-to-call
Audio call
Screensharing
Third-party integrations

Professional:$12.75/operator/month billed annually (or $17 billed monthly)

Everything in BASIC plus
Visitor insights (100K visitors/month)
Unlimited chat sessions
5 custom chatbots
Facebook Messenger
Instagram
NewWhatsApp
Telegram
Custom widgets
Block IP
Operator chat monitoring
Weekly and monthly reports (scheduled)
Real-time reporting
Apple TV app

Enterprise:$20/operator/month billed annually (or $25 billed monthly)

Everything in PROFESSIONAL plus
Visitor insights (200K visitors/month)
Chat translation
10 custom chatbots
Answer Bot Zia
Autopilot
Tags
Smart suggestions Zia
Company profile enrichment Zia
Profanity management
Integrations with Cloud Telephony and PBX systems

Learn more about Zoho SalesIQ pricing

Zoho SalesIQ

Integrations

Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:

Zoho CRM
Zoho Sites
Zoho Desk
Zoho Campaigns
Zoho Mail
Zoho Assist
Zoho Flow
WordPress
WhatsApp
Instagram
Facebook Messenger
Telegram
Blogger
Unbounce
Wix
Shopify
Mailchimp
Clearbit
Salesforce
Google Analytics
Kissmetrics
Haptik

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers, which helps companies evaluate business opportunities. It is a powerful platform that can offer valuable information like website browsing behavior, customer location, visiting frequency, and more.

Company Email

sales@zohocorp.com

Contact No.

+1-877-834-4428

Company's Address

4141 Haciendra Drive
Pleasanton, CA 94588
USA

Zoho SalesIQ Comparisons

Name

Comparision

Compare Zoho SalesIQ vs LiveChat 2025

Compare Zoho SalesIQ vs VIZOR 2025

Compare Zoho SalesIQ vs Salesforce Service Cloud 2025

Compare Zoho SalesIQ vs Zendesk Chat 2025

Compare Zoho SalesIQ vs NinjaOne (Formerly NinjaRMM) 2025

Compare Zoho SalesIQ vs Uservoice 2025

Compare Zoho SalesIQ vs Vivantio 2025

Compare Zoho SalesIQ vs ScreenConnect 2025

Compare Zoho SalesIQ vs Zendesk 2025

Compare Zoho SalesIQ vs Pipedrive 2025

Popular Zoho SalesIQ Alternatives

Product Name

Score

Compare Zendesk Chat vs LiveAgent vs Zoho SalesIQ

LiveAgent

SmartScore™

User Satisfaction

Pricing:

Pricing Model

Pricing Model

List of Features

List of Features

Pricing Info

Pricing Info

Integrations

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

Zendesk Chat Comparisons

Popular Zendesk Chat Alternatives

SmartScore™

User Satisfaction

Pricing:

Pricing Model

List of Features

Pricing Info

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

LiveAgent Comparisons

Popular LiveAgent Alternatives

SmartScore™

User Satisfaction

Pricing:

Pricing Model

List of Features

Pricing Info

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

Zoho SalesIQ Comparisons

Popular Zoho SalesIQ Alternatives

Why is FinancesOnline free?