What is better Zoho SalesIQ or Zendesk? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, Zoho SalesIQ received 9.0 points, while Zendesk gained 9.7 points. At the same time, for user satisfaction, Zoho SalesIQ scored 100%, while Zendesk scored 98%.
Specifics of their functions, tools, supported platforms, customer service, plus more are provided below to provide you with a more correct comparison. Don’t forget to purchase only the features that you need so you don’t waste money for features that you won’t be using.
Users who want to save some time or could use a Live Chat Software advice from our experts may want to investigate these top choices for the current year: Vision Helpdesk, Zendesk, Pipedrive.
The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.
Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:
Zoho CRM
Zoho Sites
Zoho Desk
Zoho Campaigns
Zoho Mail
Zoho Assist
Zoho Flow
WordPress
WhatsApp
Instagram
Facebook Messenger
Telegram
Blogger
Unbounce
Wix
Shopify
Mailchimp
Clearbit
Salesforce
Google Analytics
Kissmetrics
Haptik
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers, which helps companies evaluate business opportunities. It is a powerful platform that can offer valuable information like website browsing behavior, customer location, visiting frequency, and more.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as important as features and client support level are pricing packages made available by Zoho SalesIQ and Zendesk. Even though price should not be the only factor it’s without a doubt a key thing to consider. You should look for a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up if your business develops. Be sure that you don’t choose packages that have extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can frequently benefit from special pricing. You should also check out a free trial or demo of each software to spend at least some time using it. It’s a valuable experience that doesn’t ask you to spend any money and offers a practical overview of what it’s like to work with Zoho SalesIQ and Zendesk.
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