What is better Zoho Assist or KnowledgeOwl? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is will work better for your business. For overall product quality, Zoho Assist attained 8.5 points, while KnowledgeOwl received 8.0 points. Meanwhile, for user satisfaction, Zoho Assist scored 98%, while KnowledgeOwl scored 97%.
Details about their features, tools, supported platforms, customer support, and more are provided below to help you get a more versatile assessment. Remember to get only the functions your business requires to avoid wasting cash for functions which are redundant.
We are aware that not all businesses have the time to try out dozens of various services, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
In case you continue having second thoughts about which solution will perform best in your case it may be a good idea to take a look at each service’s social metrics. These metrics are usually a way to see how popular a given app is and how big is its online presence. For example, in case of Facebook Zoho Assist has 57.059 likes on their official profile while KnowledgeOwl profile is liked by 19 people.
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