What is better Zoho Assist or KnowledgeOwl? We are here to simplify the cumbersome process of contrasting Customer Support Software products for you. For example, on this page you can examine the overall performance of Zoho Assist (8.5) and contrast it with the overall performance of KnowledgeOwl (8.0). It's also possible to match their overall user satisfaction rating: Zoho Assist (98%) vs. KnowledgeOwl (97%).
What’s more, research their features carefully to see which product can better deal with your company’s requirements. Generally, any business solution must let you to immediately check the big picture, all the while allowing you quick access to the details.
Our experts made sure to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Both Zoho Assist and KnowledgeOwl were tested by a team of independent SaaS experts who carried out a full study of all crucial elements of every app. Their total score was calculated using our unique SmartScore system which calculates a separate partial score to each element such as: main functionalities, customer support, mobile device support, security, customer satisfaction and media presence. Here at FinancesOnline we realize useful features are not the only factor important to a business so we do our best to pay attention to all aspects of a software before calculating its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
