What is better Zoho Assist or iperceptions? You can use our scoring system to give you a general idea which Customer Support Software product is will work better for your business. For overall product quality, Zoho Assist earned 8.5 points, while iperceptions earned 7.3 points. Meanwhile, for user satisfaction, Zoho Assist scored 98%, while iperceptions scored N/A%.
Details about their unique elements, tools, supported platforms, customer support, etc. are available below to provide you with a more correct analysis. Remember to purchase only the functions your company needs to avoid wasting money for functions that are unnecessary.
In the event you want to quickly locate the top Customer Support Software according to our experts we suggest you try out these solutions: Zendesk, Freshdesk Omni, Freshdesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
iperceptions supports integrations with the following business systems and applications:
Google Analytics
Tealeaf
ClickTale
Adobe Analytics
Omniture Site Catalyst
Sitecore
Coremetrics
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chrysler, Comcast, COX, Hasbro, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iperceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
Almost as crucial as useful features and customer support level are pricing plans made available by Zoho Assist and iperceptions. Even though pricing should not be the sole factor it’s definitely a significant thing to think about. You should look for a flexible pricing package that can be matched with your company size and easily scaled up when your team expands. You should be certain you don’t choose plans that have complex functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly because enterprises can frequently count on special pricing. You should also give a chance to a free trial or demo of every solution to spend at least some time working with it. It’s a useful experience that doesn’t ask you to spend any money and gives you a practical overview of what it feels like to work with Zoho Assist and iperceptions.
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