What is better Zendesk or Tawk.to? If you need to have a easy way to find out which Customer Support Software product is better, our exclusive method gives Zendesk a score of 9.7 and Tawk.to a score of 8.5 for all round quality and performance. At the same time, Zendesk is rated at 98%, while Tawk.to is rated 88% for their user satisfaction level.
You can also compare their product details, such as functions, tools, options, plans, prices, and others. See if the software can customize a few of its workflows to ensure the app matches your own business processes.
Our experts made sure to prepare reviews of all popular Customer Support Software solutions available on the market, but among them these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
If you are still having doubts about which app will work best for your business it may be a sound idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular every solution is and how wide is its online presence.For example, if you check Zendesk LinkedIn profile you’ll find out that they are followed by 59490 users. In case of Tawk.to the volume of followers on their LinkedIn page is 208.
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