What is better Tawk.to or NinjaOne (Formerly NinjaRMM)? To make sure you purchase the most efficient and productive Customer Support Software for your enterprise, you have to compare products available on the market. For example, here it is possible to match Tawk.to’s overall score of 8.5 against NinjaOne (Formerly NinjaRMM)’s score of 8.6. You can even examine their general user satisfaction: Tawk.to (88%) vs. NinjaOne (Formerly NinjaRMM) (93%).
Moreover, you can evaluate their pros and cons feature by feature, including their terms and conditions and rates. By comparing products you are improving your chances to choose the best software for your business. Of course you must understand your specific needs to realize which service meets those needs.
We are aware that not all companies have enough time to scrutinize a wide range of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
You shouldn’t expect just a wide set of functionalities and flexible pricing from a popular Customer Support Software. Almost as significant as key features is a trustworthy customer support. You want to make sure that when you have any questions about Tawk.to or NinjaOne (Formerly NinjaRMM), or you face some problems, or perhaps you’ll want to ask for a specific revision or functionality useful to your company you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. Additionally, it’s a big plus if you can profit from personal training or at the very least an FAQ you can use.
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