What is better Zendesk or Surfly? Various businesses demand different types of Customer Support Software. To learn which service suits you, think about evaluating various solutions feature by feature along with their conditions and pricing. Furthermore, you will get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: Zendesk (9.7) vs. Surfly (8.3) for total quality and efficiency; Zendesk (98%) vs. Surfly (N/A%) for user satisfaction rating. Check out their strong and weak points and decide which software is a better option for your company. An effective, simple tip is to list the strengths and weaknesses of both applications next to each other and check which software has more benefits.
Users who want to save some time or need a Customer Support Software suggestion from our experts may want to investigate these top choices for the current year: Zendesk, Freshdesk Omni, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Surfly is an open API system, which means you can integrate it with virtually any third-party system or application. Contact the vendor for more information, or visit their official site to check details.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MTV, Wibki
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Surfly is an intuitive web-based co-browsing solution that makes joint navigation through the web by two or more people extremely simple. It comes with a fully integrated interface that's equipped with chat functions, flow customization options, real-time collaboration tools, and advice portals.
Both Zendesk and Surfly were reviewed by a group of independent B2B experts who prepared a detailed study of all important elements of each software. Their final score was prepared by means of unique SmartScore model that provides a separate partial score to each element like: main features, customer support, mobile device support, security, client satisfaction and media presence. We are aware that useful features are not the only thing crucial to a company so we make an effort to pay attention to all aspects of a solution prior to calculating its final rating.
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