What is better Zendesk or Smartsupp? With a wide range of functionalities, pricing, terms, and more to check, choosing the best Customer Support Software for your business is tricky. But making use of our system, it's easy to match the features of Zendesk and Smartsupp together with their general rating, respectively as: 9.7 and 8.6 for overall score and 98% and 100% for user satisfaction.
You can also evaluate them feature by feature check out which program is a better fit for your business. Keep in mind to ask for a trial version first before opting in for a plan to see how the software performs in real scenarios.
We realize that not all businesses have the time to test dozens of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, facts and experiences that we provided in this comparison were collated from official vendor sites, promotional resources available online, actual experience from real clients as well as our personal hands-on use of every service by an expert. We pay a lot of attention to extensively study every product, therefore we not only examine it on our own, but we also compare our findings with experiences of other people from the B2B community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
