What is better Zendesk or PHPKB? If you want a competent Knowledge Management Software product for your enterprise you should take time to compare a wide range of solutions. It doesn’t have to be tricky, and can be as straightforward as matching their features in a table like the one below. You will also get a brief idea how each product operates. For instance, on this page you can check Zendesk’s overall score of 9.7 and compare it against PHPKB’s score of 8.5; or Zendesk’s user satisfaction level at 98% versus PHPKB’s 100% satisfaction score.
The assessment can help you identify the pros and cons of each service, and choose which fits you requirements better. On top of the main features, the software which is simple and intuitive is always the better option.
At this time, the top products in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
PHPKB can seamlessly connect with third-party cloud-based services including the following:
Zendesk
Salesforce Desk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark Chat
SnapEngage
Tidio Live Chat
Tawk.to
Wufoo
Salesforce
Disqus
Freshdesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NASA, CNN, At&t
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A knowledge management solution that empowers companies to capture, share, and retrieve information seamlessly with stakeholders, employees, and customers.
All the data, information and opinions that we presented in this comparison were collected from official vendor websites, marketing resources available online, actual experience from real users as well as our individual hands-on use of every product by an expert. We do our best to extensively study each service, as a result we not only test it internally, but we also correlate our observations with views of other members from the SaaS community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
