What is better Zendesk or PhaseWare Tracker? There are lots of Customer Support Software products in the market today. The ideal way to find out which service fits your needs best is to evaluate them side by side. As an example, here you can review Zendesk and PhaseWare Tracker for their overall score (9.7 vs. 7.2, respectively) or their user satisfaction rating (98% vs. 99%, respectively).
Additionally, you can review their capabilities and pricing stipulations and other helpful facts below. When matching products be sure to examine their corresponding features and mark their distinctive elements to obtain a clearer picture of both deals. Likewise, bear in mind to assess non-core factors such as security, backup, intuitiveness, and customer service.
We are aware that not all companies have enough time to scrutinize a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You don’t want simply a broad range of features and flexible pricing packages from a credible Customer Support Software. Almost as essential as core features is a quality customer support. You want to guarantee that when you have any questions about Zendesk or PhaseWare Tracker, or you run into a problem, or maybe you’ll need to ask for a specific change or feature useful to your team you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are offered. It’s also a major asset if you are able to benefit from individual training or at the very least an FAQ you can use.
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