What is better Zendesk or Oracle Service Cloud? You have so many Customer Support Software choices in today’s state of that industry that picking the right product is often overwhelming. On our comparison page, we let you evaluate the functions, pricing terms, available plans, and more details of Zendesk and Oracle Service Cloud.
You can also check their score (9.7 for Zendesk vs. 7.8 for Oracle Service Cloud) and user satisfaction level (98% for Zendesk vs. 100% for Oracle Service Cloud). The scores and ratings give you a general idea how these two software products perform. In addition, find out if the solution can integrate with the company’s current business apps to promote greater productivity.
In the event you have to quickly locate the more reliable Customer Support Software according to our experts we recommend you examine the following services: Freshdesk, Freshdesk Omni, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
No Customer Support Software will be able to cater to all the needs of a specific team. Though core features of Zendesk and Oracle Service Cloud are important you should also carefully explore the integrations supported by a given app. Quote frequently you will already be working with various kinds of B2B software in your company and it’s always better to opt for products that integrate well with each other. That way you can ensure a reliable exchange of data between your teams and software used, which can significantly reduce time spent on migrating between one product and the other.
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