What is better Zendesk or Olark? When looking for the appropriate Customer Support Software for your firm it is suggested that you evaluate the features, pricing, as well as other crucial information concerning the product and vendor. Here, you are able to see the parallels and discrepancies between Zendesk (overall score at 9.7 and user satisfaction at 98%) and Olark (overall score at 8.7 and user satisfaction at 98%).
You can also examine their unique details, like features, plans, rates, conditions, etc. Moreover, read the terms closely for information on hidden fees, such as, setup fees, separate helpdesk support, upgrade fees, storage fees, and other similar charges.
As of now, the most significant services in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
When you research various Customer Support Software solutions you shouldn’t just look at their list of features and offered pricing plans. Consider that the product must be meeting your needs and business so the more flexible their offer the better. Check what platforms are supported by Zendesk and Olark and ensure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, as this might be a key element for many companies.
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