What is better Zendesk or Knowledge360? There are many Knowledge Management Software products out there right now. The best way to find out which product fits your needs best is to examine them side by side. For instance, here you can review Zendesk and Knowledge360 for their overall score (9.7 vs. 8.0, respectively) or their user satisfaction rating (98% vs. 100%, respectively).
You can even check their functions and pricing stipulations as well as other helpful information below. When matching products be sure to examine their corresponding advantages and mark their disparities to have a clearer picture of both deals. What is more remember to assess non-core features including security, backup, intuitiveness, and customer support.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
An end-to-end, cloud-based competitive intelligence software designed to streamline the gathering and management of information for organizations in Life science, Energy, Govcon, Manufacturing and technology industries.
In case you continue having second thoughts about which product will perform best for your business it may be a good idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular each product is and how big is its online presence. For instance Zendesk Twitter account has currently 75146 followers. At the same time Knowledge360 Twitter is followed by 476 people.
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