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Compare Knowledge360 vs TallyFox Tallium

What is better Knowledge360 or TallyFox Tallium? When choosing the appropriate Knowledge Management Software for your company it is suggested that you assess the features, costs, and other essential data about the product and vendor. Here, you can check the similarities and distinctions between Knowledge360 (overall score at 8.0 and user satisfaction at 100%) and TallyFox Tallium (overall score at 8.0 and user satisfaction at 100%).

It's also possible to examine their unique details, for example services, plans, pricing, terms, etc. What is more, analyze the terms carefully for information on extra charges, including, installation, separate support plan, upgrade fees, storage fees, and more.

At this time, the most popular products in our Knowledge Management Software category are: ServiceNow Knowledge Management, Inkling Knowledge, Remedy Knowledge Management.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $475

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Company and sandbox dashboards
  • Core data aggregation
  • Report and analytics
  • Field intelligence
  • Real-time intelligence
  • Document library
  • Automatic tagging
  • Dynamic Dashboard
  • User permission level
  • User customizability
  • Advanced search
  • News alert
  • Inquiries
  • Benchmarking

Pricing Info

Knowledge360 offers a detailed enterprise pricing structure with plans:

Growth @ $475/month/power user

  • Company dashboards
  • Sandbox dashboards
  • Core data integration
  • Projects
  • Newsletters
  • Analytics

Professional @ $750/month/power user

  • Everything in growth
  • External data

Elite @ $1099/month/power user

  • Everything in Elite
  • Premium data
  • 50 research analysts hours/year

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Integration information not available

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An end-to-end, cloud-based competitive intelligence software designed to streamline the gathering and management of information for organizations in Life science, Energy, Govcon, Manufacturing and technology industries.

Company Email

Contact No.

Company's Address

Cipher Solutions,
185 Admiral Cochrane Dr., Suite 210
Annapolis, MD 21401
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8,200

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Key features of Tallium Community

  • Comprehensive notification settings
  • Contextual collaboration across silos
  • Member management
  • Multimedia, shared across spaces
  • Fully integrated in beautiful templates
  • With advanced and configurable features
  • Messaging to groups and connections
  • Share info across project groups
  • Auto-provisioned
  • Integrated messaging system
  • Invite “guests” to engage
  • Security levels and role-based access rights
  • Custom branding
  • Multimedia library with images, videos, and links
  • Custom content categories
  • Easy API interface to other applications
  • Custom know-how taxonomy
  • Expert discovery
  • Content Sharing
  • Knowledge management
  • Mobile apps
  • Comprehensive privacy settings
  • Swiss security

Key features of Tallium Network

  • Comprehensive notification settings
  • Contextual collaboration across silos
  • Member management
  • Multimedia, shared across spaces
  • Fully integrated in beautiful templates
  • With advanced and configurable features
  • Messaging to groups and connections
  • Share info across project groups
  • Auto-provisioned
  • Integrated messaging system
  • Invite “guests” to engage
  • Security levels and role-based access rights
  • Custom branding
  • Multimedia library with images, videos, and links
  • Custom content categories
  • Easy API interface to other applications
  • Custom know-how taxonomy
  • Expert discovery
  • Content sharing
  • Knowledge management
  • Mobile apps
  • Comprehensive privacy settings
  • Swiss security

Pricing Info

TallyFox Tallium is offered as Tallium Community and Tallium Network that can be customized to address the varying needs of your business. TallyFox Tallium has the following pricing plans:

  • Free Trial
  • Open-source
  • Subscription

A one-year subscription for a Tallium starter Community of up to 300 members, including hosting, ongoing upgrades, and support is $8,200 per year (less than $3 per member per month). Additional members are available in blocks up to a total of 25,000.

A one-year subscription for a custom white-labeled Tallium Network of up to 500 members, unlimited subdomains, custom mobile app, including hosting, ongoing upgrades, and dedicated support is $54,000 per year (less than $9 per member per month). Additional members are available in blocks up to an unlimited number.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Tallium Community offers an API and integrates with the following applications:

  • SharePoint
  • Dropbox
  • Google Drive

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TallyFox Tallium is a business ecosystem platform that improves knowledge exchange, content management, and communication for your business community and stakeholders.

Company Email

contact@tallyfox.com

Contact No.

Company's Address

TallyFox Social Technologies AG,
Trittligasse 12, 8001 Zürich, Switzerland

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

All the data, information and reviews that we provided in this analysis were collated from official company pages, marketing content available online, actual experience from real clients as well as our personal direct use of each product by an expert. We pay a lot of attention to extensively analyze every service, as a result we not only examine it ourselves, but we also correlate our results with experiences of other users from the SaaS community.

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