What is better Knowledge360 or Zendesk? It’s a good idea to use our scoring system to provide you with a general idea which Knowledge Management Software product is more suitable for your business. For overall product quality, Knowledge360 earned 8.0 points, while Zendesk gained 9.7 points. Meanwhile, for user satisfaction, Knowledge360 scored 100%, while Zendesk scored 98%.
Specifics of their features, tools, supported platforms, customer support, and more are provided below to give you a more accurate review. Remember to choose only the features that you need to avoid wasting cash for tools which are redundant.
Users who don't have much time or could use a Knowledge Management Software suggestion from our experts may want to examine these top choices for this year: ServiceNow Knowledge Management, Zendesk, Zendesk.
An end-to-end, cloud-based competitive intelligence software designed to streamline the gathering and management of information for organizations in Life science, Energy, Govcon, Manufacturing and technology industries.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Every time you test different Knowledge Management Software services you shouldn’t only analyze their list of features and offered pricing plans. Keep in mind the app must be adjusted to your standards and business so the more flexible their offer the better. Find our what systems are supported by Knowledge360 and Zendesk and ensure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, as this may be a critical factor for many firms.
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