What is better Zendesk or Inkling Knowledge? Buying the perfect Knowledge Management Software product is all about assessing numerous solutions and figuring out the top program for your specific needs. Our unique process will give you a brief look at the general rating of Zendesk and Inkling Knowledge. For overall quality and performance, Zendesk scored 9.7, while Inkling Knowledge scored 9.7. On the other hand, for user satisfaction, Zendesk earned 98%, while Inkling Knowledge earned 91%.
Below you can also verify their functionalities, terms, plans, etc. to find out which software will be more suitable for your company. An important element to evaluate is whether the app lets you to enable and disable permissions on various types of users to secure any critical company data.
We did our best to prepare reviews of all popular Customer Support Software solutions offered out there, but among them these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Inkling Knowledge is a platform for empowering your frontline workforce to deploy actions that are in accordance with situations and company rules and procedures. If you are interested in training and keeping your employees updated with regulations with this solution, you can request tailored enterprise pricing from the sales team by phone, email, or web form.
A dynamic and interactive knowledge authoring and sharing platform that empowers your frontline to perform consistently. It helps you to streamline the process of capturing helpful content, organizing them in meaningful ways, and deploying them organizational-wide for easy retrieval by your customer-facing teams.
Both Zendesk and Inkling Knowledge were evaluated by a group of independent B2B experts who carried out a full analysis of all important aspects of each software. Their ultimate rating was calculated by means of unique SmartScore algorithm that calculates an individual partial score to every element including: main functionalities, client support, mobile support, security, client satisfaction and reviews in other media. We realize useful features are not the only factor crucial to a company so we make sure we pay attention to all sides of a service prior to giving it a final score.
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