What is better Zendesk or Inbenta Knowledge Management? If you need a reliable Knowledge Management Software product for your company you need to make time to assess several options. It doesn’t have to be difficult, and can be as simple as matching their traits in a table like the one below. You will also get a good idea how each product operates. As an example, on this page you can check Zendesk’s overall score of 9.7 and compare it against Inbenta Knowledge Management’s score of 9.2; or Zendesk’s user satisfaction level at 98% versus Inbenta Knowledge Management’s 93% satisfaction score.
The evaluation will allow you to find out the good and bad points of each software, and choose which one suits you requirements better. On top of the main features, the application that’s simple to grasp and use is always the better choice.
At this time, the top solutions in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.
Inbenta Knowledge Management enables you to connect the system with your help center application and other third-party solutions using JavaScript and API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Groupon, Skyscanner, Allegion
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An AI-powered knowledge management application that enables self-service.
You should note that even though both Zendesk and Inbenta Knowledge Management may offer a reliable range of features every app could be aimed at a different company size. If you are studying different apps you may want to give some attention to a company size they are aimed at. Certain features might scale up effectively for huge enterprises but if you run a small or mid-sized business it’s frequently more sensible to avoid paying for complex functionalities that you may never have a chance to use.
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