Compare IdeaScale vs. ZendeskToday’s corporations want the most effective Customer Support Software product to stay competitive. On this page we help you with buying the right product, by allowing you to examine Zendesk and IdeaScale down to the very details of their individual features. It is also possible to check our overall scoring values, which rate the software overall quality and performance. Zendesk got a 9.7 score, while IdeaScale has a score of 7.8. Likewise, it is possible to compare their general user satisfaction rating: 98% (Zendesk) against 97% (IdeaScale). Don’t forget to choose the software that best answers your most urgent priorities, not the solution with the most robust features. In case you you want to quickly decide on the more reliable Customer Support Software according to our experts we advise you try out one of these products: Freshdesk, Samanage, Zendesk.
|Free | Annual Subscription||Free | Monthly payment | Annual Subscription|
IdeaScale is an open innovation platform that uses crowdsourcing to help you find and develop the next big thing.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
|1506 19th St. N.W. Suite 4, Washington, D.C. 20036|| 989 Market Street Suite 300|
San Francisco, CA 94103
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
All the basic tools to jumpstart your tinkering process. Features include:
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
Both plans come with the following features:
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Essential – $9/agent per month or $5/agent per month (billed annually)
Team – $25/agent per month or $19/agent per month (billed annually)
Professional – $59/agent per month or $49/agent per month (billed annually)
Enterprise – $125/agent per month or $99/agent per month (billed annually)
Elite – $199/agent per month (billed annually)
Lite – Free
Team – $19/agent per month or $14/agent per month (billed annually)
Professional – $35/agent per month or $29/agent per month (billed annually)
Enterprise – $70/agent per month or $59/agent per month (billed annually)
Lite – Pay for usage only, per agent per month
Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)
Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)
Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)
Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)
Lite – Free
Professional – $19/agent per month or $15/agent per month (billed annually)
Enterprise – $34/agent per month or $29/agent per month (billed annually)
Answer Bot – Optional, from $50 per month
|Bayada, City of Atlanta, Columbia University, EA, NBC. NASA||Vodafone, GILT, Shopify, Groupon, Gov. UK|
|+1 (800) 549-9198||+1-888-670-4887|
|English, China, India, Japan||English, Dutch, Polish, Turkish, Swedish|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about IdeaScale pricing||Learn more about Zendesk pricing|
IdeaScale integrates with:
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
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All the data, information and reviews that we provided in this table were collated from official vendor pages, promotional resources available online, actual experience from real users as well as our own direct use of each service by an expert. We do our best to comprehensively analyze every app, therefore we not only test it internally, but we also correlate our results with experiences of other members from the B2B community.