Compare IdeaScale vs. Zendesk

Today’s corporations want the most effective Customer Support Software product to stay competitive. On this page we help you with buying the right product, by allowing you to examine Zendesk and IdeaScale down to the very details of their individual features. It is also possible to check our overall scoring values, which rate the software overall quality and performance. Zendesk got a 9.7 score, while IdeaScale has a score of 7.8. Likewise, it is possible to compare their general user satisfaction rating: 98% (Zendesk) against 97% (IdeaScale). Don’t forget to choose the software that best answers your most urgent priorities, not the solution with the most robust features. In case you you want to quickly decide on the more reliable Customer Support Software according to our experts we advise you try out one of these products: Freshdesk, Samanage, Zendesk.
Product

IdeaScale

VS

Zendesk

VS

IdeaScale screenshot Zendesk screenshot
Pricing Details

Total Score

Our Score

7.8 ?

Our Score

9.7 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

98% ?

Cost

Cost

$2,500

$5

Pricing Model

Pricing Model

Free | Annual Subscription Free | Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

IdeaScale is an open innovation platform that uses crowdsourcing to help you find and develop the next big thing.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
Useful Links
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Company's Address

Company's Address

1506 19th St. N.W. Suite 4, Washington, D.C. 20036 989 Market Street Suite 300
San Francisco, CA 94103
USA
Pricing Plans

Pricing Plans

Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.

Free

All the basic tools to jumpstart your tinkering process. Features include:

  • 5 Campaigns
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Web Support

SMB – $2,500/year

Ideal for businesses with 500 employees or less.

  • 15 Campaigns
  • 10 Custom Fields
  • Social Integration
  • Public or Private Community
  • Read API Access

Enterprise & Special Plans – Contact for Pricing details

Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.

Both plans come with the following features:

  • Unlimited Campaigns
  • 20 Custom Fields
  • Dedicated Support & Training
  • Idea Refinement & Evaluation
  • Full API Access

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content
Popular Clients

Popular Clients

Bayada, City of Atlanta, Columbia University, EA, NBC. NASA Vodafone, GILT, Shopify, Groupon, Gov. UK
Company Email

Company Email

sales@ideascale.com support@zendesk.com
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Features

Features

IdeaScale FEATURES

  • 1 Community
  • Logo Upload
  • Profanity Filter
  • Mobile Optimized
  • Custom Fields
  • Social Integration
  • Google Analytics
  • Innovation Widget
  • 99.5% Up-Time Guarantee
  • Resources & Training
  • Workflow Management
  • Idea Refinement
  • Evaluation Tool Set
  • SAML
  • Full API Access
  • Security/ SAS 70 Type II
  • Single Sign-On

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Phone Number

Phone Number

+1 (800) 549-9198 +1-888-670-4887
Languages Supported

Languages Supported

English, China, India, Japan English, Dutch, Polish, Turkish, Swedish
Types of Clients

Types of Clients

Small Business | Large Enterprises Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about IdeaScale pricing Learn more about Zendesk pricing
Available Integrations

Available Integrations

IdeaScale integrates with:

  • Facebook
  • Sharepoint
  • LinkedIn
  • Twitter
  • Yammer
  • Wordpress
  • OneLogin

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, information and reviews that we provided in this table were collated from official vendor pages, promotional resources available online, actual experience from real users as well as our own direct use of each service by an expert. We do our best to comprehensively analyze every app, therefore we not only test it internally, but we also correlate our results with experiences of other members from the B2B community.