What is better Zendesk or ICTBroadcast? If you’re having a difficult time selecting the best Customer Support Software product for your company, we suggest that you compare and contrast the available software and determine which one offers more benefits. For example, here you can review Zendesk (overall score: 9.7; user rating: 98%) vs. ICTBroadcast (overall score: 8.0; user rating: 97%) for their overall performance.
You can even see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Working with a clear table to compare their features will significantly improve the odds of finding the best product for your company. Look closely at other aspects of the software for example intuitiveness, adaptability, scalability, and pricing terms.
Those of you who are pressed for time or need a Customer Support Software recommendation from our team may want to investigate these top choices for this year: Freshdesk Omni, Zendesk, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
To meet the needs of two different types of clients, ICTBroadcast is offered in two enterprise pricing editions and several add-ons. The price also scales with the channel limits. Contact the vendor for custom pricing if you need a plan for over 500 channels. A free trial is also available.
Enterprise Edtion – Starts at $299 for Five Channels
To consolidate client data and documents into a single database for easy access and management, ICTBroadcasts integrates with several CRM programs. This includes:
SuiteCRM
SugarCRM
EspoCRM
Yetiforce
Vtiger
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ICTBroadcast is a unified call center and communications auto-dialer software.
Every time you choose a service that you believe will be an actual asset for your company you shouldn’t simply limit yourself to what experts have to say about it. In many cases individual experience with the service may change, depending on your own preferences and work processes. This is why in our reviews we also give our User Satisfaction Rating for every app to give you a reliable impression of how real users of Zendesk and ICTBroadcast evaluate their experience with the software. Our system is based on detailed analysis of product mentions on other sites, social media and blogs, so you will get a comprehensive and reliable overview of what other clients think about each solution. In this example Zendesk got a total satisfaction rating at 98% while for ICTBroadcast 97% of users say they had a positive experience with it.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
