What is better Zendesk or HaloITSM? You can use our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, Zendesk received 9.7 points, while HaloITSM earned 8.0 points. Meanwhile, for user satisfaction, Zendesk scored 98%, while HaloITSM scored 95%.
Specifics of their functions, tools, supported platforms, customer support, plus more are given below to give you a more versatile comparison. Don’t forget to purchase only the features that you need so as not to waste resources for functions that are unnecessary.
We did our best to review all popular Customer Support Software services that you can find out there, but among them these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
Both Zendesk and HaloITSM were reviewed by a panel of reliable SaaS experts who prepared a full analysis of all crucial aspects of every software. Their final score was prepared with unique SmartScore system which calculates a separate partial score to every factor including: main features, client support, mobile device support, security, customer satisfaction and reviews in other media. We are aware that useful features are not the only thing essential to a business so we make an effort to pay attention to all sides of a service before giving it a final rating.
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