What is better Zendesk or Gladly? The perfect Customer Support Software is a solution that can deal with your company’s unique needs. You can determine which choice works best for your company if you examine a wider range of products before you decide which one is the best.
As an example, Zendesk and Gladly are scored at 9.7 and 7.4, respectively, for general quality and performance. Similarly, Zendesk and Gladly have a user satisfaction rating of 98% and N/A%, respectively, which suggests the general response they get from customers. Better yet, get in touch with an existing client of the software and ask for their comments about the software in question.
Currently, the leading services in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
Almost as important as features and client support quality are pricing options given by Zendesk and Gladly. While price should not be the sole factor it’s definitely an important thing to think about. You should count on a flexible pricing plan that can be adjusted to your team size and easily scaled up if your team expands. Make sure you don’t pick packages that include advanced features that you won’t find useful and always make an effort to contact with the vendor directly because big companies can usually benefit from more affordable prices. You should also give a chance to a free trial or demo of each solution to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to invest any money and offers a reliable overview of what it feels like to work with Zendesk and Gladly.
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