What is better Gladly or Intervals? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, Gladly attained 7.4 points, while Intervals earned 8.3 points. At the same time, for user satisfaction, Gladly scored N/A%, while Intervals scored 98%.
Details about their features, tools, supported platforms, customer service, etc. are provided below to help you get a more correct analysis. Keep in mind to get only the functions that you need to avoid wasting cash for features that you won’t be using.
In the event you would like to quickly identify the top Customer Service Software according to our experts we advise you check out these solutions: Salesforce Service Cloud, Freshdesk Omni, Freshdesk.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
Intervals is offered in seven different plans, each catering to a specific storage size and number of active projects. All plans come with a 30-day trial period. All plans include unlimited users except for the Lite plan. The pricing is different than other software and is more affordable since it is usage based instead of based on the number of people with a login.
Both Gladly and Intervals were evaluated by a group of reliable B2B experts who prepared a full analysis of all crucial aspects of each product. Their final rating was calculated using our unique SmartScore model that provides a separate partial score to every component like: main features, customer support, mobile device support, security, customer satisfaction as well as media presence. We are aware that useful features are not the only aspect important to a business so we do our best to pay attention to all aspects of a service before giving it a final score.
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