What is better Zendesk or Freshdesk Messaging? If you wish for an efficient Customer Support Software product for your company you should make time to examine various alternatives. It doesn’t have to be complex, and can be as easy as matching their functionalities in a table like the one below. You will also get a quick idea how each product performs. For example, on this page you can find Zendesk’s overall score of 9.7 and compare it against Freshdesk Messaging’s score of 9.2; or Zendesk’s user satisfaction level at 98% versus Freshdesk Messaging’s 96% satisfaction score.
The comparison can help you spot the pros and cons of each service, and decide which fits you requirements better. Aside from the robust features, the application that’s simple to grasp and use is always the better option.
Users who want to save some time or want a Customer Support Software advice from our experts may want to try out these top choices for this year: Freshdesk Omni, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Please pay attention to the fact that even though both Zendesk and Freshdesk Messaging may offer a top quality set of features each app may be aimed at a different company size. If you are studying different apps you may want to focus on a company size they are catering to. Some functionalities might scale up well for big enterprises but if you have a small or medium business it’s often better to stay away from paying for advanced functionalities that you may never use.
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