What is better Zendesk or EVA Netmodeler? It’s easy to our scoring system to help you get a general idea which Knowledge Management Software product is more suitable for your business. For overall product quality, Zendesk earned 9.7 points, while EVA Netmodeler received 6.7 points. At the same time, for user satisfaction, Zendesk scored 98%, while EVA Netmodeler scored N/A%.
Information regarding their unique elements, tools, supported platforms, customer service, etc. are provided below to give you a more correct analysis. Keep in mind to purchase only the functions that you need so as not to waste resources for features which are redundant.
We did our best to prepare reviews of all popular Customer Support Software solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
EVA Netmodeler offers a single enterprise pricing plan which allows you to either deploy it as a SaaS solution in the cloud or as an in-house tool hosted on your own server. The plan is available through a monthly subscription, and the pricing varies depending on the number of named users within your organization. You also have the option to purchase a peconfigured applied solution tailored to your own professional or business needs. Training and professional services are available as well. Here are the details:
Software Base Licenses
Software As A Service Option
Starts at $100/named user/mo.
Using EVA Netmodeler’s cloud-based deployment (Software as a Service) option means you don’t need to worry about configuring tools, system administration and maintenance, updates, security or technical infrastructure.
The setup costs and support are bundled, so there is one simple monthly charge.
Graphical Modelling is done via a cross-platform desktop application available for Windows, Mac, and Linux environments.
In-House Hosted Option
Starts at $100/named user/mo.
If you prefer, or are legally obliged to, you can host EVA Netmodeler on your own in-house server. In this case you need only commodity infrastructure (including web server, operating system and database).
The License Includes:
Full Platform Capability, including Web Front-ends, Standard Views and Graphical Modeller
Free Admin User Account
10 Read Only Users
Product Support – Only Installation and Errors, Not Usage
Online Documentation
Hosting
Daily Backups at Repository / Directory Level
Security Certificate
Applied Solutions (Optional)
Applied Solutions jump-start and accelerate value delivery from your modelling, analysis and knowledge management initiatives. Rather than starting from scratch, you have the option to acquire pre-configured solutions.
Help is available to get your Modelling, Analysis and Knowledge Management initiatives underway.
Please inquire about rates and availability of seasoned professionals from Inspired to provide support in the following areas:
Meta Model Design
Data Import/ Export
Model Type and Notation Design
Custom View Development
System Integration
Training (Optional)
Training courses are available to assist with basic use, modelling, meta modelling and notation design, system and user administration and advanced topics such as API development and integration.
EVA Netmodeler integrates with the other software solutions from Inspired.org which include the following:
TOGAF
Inspired Enterprise Architecture
Inspired Business Architecture
Inspired ApplicationArchitecture
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Information Systems Audit and Control Association (ISACA), Dr Anthony Atala - Wake Forest Institute for Regenerative Medicing, Proctor Gamble
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A versatile and flexible knowledge management and reporting, analytics, and modelling platform used by various business professionals to easily gather data and information from spreadsheets and other sources, generate rich and flexible graphical visualizations of information concepts and interdependencies, and accelerate the process of sharing business insights with their colleagues and stakeholders.
When you select a app that you are sure will be an actual asset for your business you shouldn’t simply limit yourself to what professionals have to say about it. In many cases individual experience with the app may be different, depending on specific preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for every app to give you a quick impression of how real users of Zendesk and EVA Netmodeler evaluate their contact with the software. Our algorithm is built around detailed analysis of product appearances on other sites, social media as well as blogs, so you will obtain a full and reliable overview of what other people think about each solution. In this case Zendesk has a total satisfaction rating at 98% while for EVA Netmodeler N/A% of users express they had an enjoyable experience with it.
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