What is better Zendesk or Collect.Chat? Buying the best Customer Support Software product is all about assessing different solutions and identifying the top software for your specific needs. Our exclusive algorythm gives you a fast look at the general rating of Zendesk and Collect.Chat. For total quality and performance, Zendesk scored 9.7, while Collect.Chat scored 8.0. On the other hand, for user satisfaction, Zendesk earned 98%, while Collect.Chat earned 100%.
Below it's also possible to look at their features, terms, plans, etc. to see which software will be more suitable for your situation. One key aspect to check is if the application can toggle on/off permissions on different types of users to protect any critical corporate data.
We did our best to review all popular Customer Support Software products available out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Collect.Chat offers five SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
In the event you continue having second thoughts about which software will work best for your business it might be a sound idea to take a look at each service’s social metrics. These metrics are frequently an indicator of how popular every product is and how wide is its online presence.For example, if you check Zendesk LinkedIn account you’ll see that they are followed by 59490 people. In case of Collect.Chat the amount of followers on their LinkedIn page is 5.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
