What is better Collect.Chat or ScreenConnect? If you’re having a hard time picking the right Customer Support Software product for your circumstances, we suggest that you compare and contrast the available software and determine which tool offers more advantages. In particular, here you can assess Collect.Chat (overall score: 8.0; user rating: 100%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
You can even see which one provides more functions that you need or which has more suitable pricing plans for your current budget. Having a clear table to match their features will significantly boost the odds of finding the right product for your company. Take a closer look at other areas of the software like ease-of-use, adaptability, scalability, and pricing terms.
At this time, the most significant solutions in our Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
Collect.Chat offers five SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having doubts about which software will work best in your case it may be a good idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular every software is and how large is its online presence. For instance, in case of Facebook Collect.Chat has 125 likes on their official page while ScreenConnect profile is liked by 24487 users.
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