What is better XEOX or ScreenConnect? To ensure that you acquire the most useful and productive Customer Support Software for your enterprise, you have to compare products available on the market. For instance, here it is possible to match XEOX’s overall score of 8.0 against ScreenConnect’s score of 9.0. You can also evaluate their general user satisfaction: XEOX (98%) vs. ScreenConnect (96%).
Moreover, you can review their pros and cons feature by feature, including their terms and conditions and pricing. By comparing products you are more likely to select the right software for your business. It goes without saying you must understand your particular requirements to realize which software addresses those needs.
Right now, the leading solutions in our IT Service Software category are: LiveAgent, Zendesk, Freshservice.
XEOX is an RMM software that brings efficiency, cost, and security optimizations to organizations and their IT teams through automated and centralized network, software, and endpoint monitoring and management.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having doubts about which service will perform best for your company it might be a sensible idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular each service is and how big is its online presence.For instance, if you analyze XEOX LinkedIn account you’ll see that they are followed by 32 people. In case of ScreenConnect the amount of followers on their LinkedIn page is 16403.
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