What is better XEOX or ScreenConnect? If you want an efficient Customer Support Software product for your business you must invest time and evaluate several solutions. It doesn’t have to be complex, and can be as quick as matching their functionalities in a table like the one below. You will also get a good idea how each product operates. As an example, on this page you can see XEOX’s overall score of 8.0 and compare it against ScreenConnect’s score of 9.0; or XEOX’s user satisfaction level at 98% versus ScreenConnect’s 96% satisfaction score.
The evaluation will allow you to find out the pros and cons of each service, and make up your mind on which one suits you requirements better. Beyond the main features, the solution which is simple and intuitive is always the better option.
Right now, the leading solutions in our IT Service Software category are: Freshservice, LiveAgent, Zendesk.
XEOX is an RMM software that brings efficiency, cost, and security optimizations to organizations and their IT teams through automated and centralized network, software, and endpoint monitoring and management.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on simply a wide range of functionalities and adjustable pricing packages from a reliable Customer Support Software. Almost as significant as main features is a quality customer support. You want to guarantee that if you have any questions about XEOX or ScreenConnect, or you face some problems, or maybe you’ll want to ask for a certain change or feature beneficial to your business you can rely on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you are able to benefit from individual training or at least a knowledge base you can use.
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