What is better XEOX or NinjaOne (Formerly NinjaRMM)? Various businesses demand different types of Customer Support Software. To find out which one meets your needs, think of reviewing various alternatives feature by feature an taking into consideration their conditions and costs. Similarly, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: XEOX (8.0) vs. NinjaOne (Formerly NinjaRMM) (8.6) for overall quality and usefulness; XEOX (98%) vs. NinjaOne (Formerly NinjaRMM) (93%) for user satisfaction rating. Examine their strong and weak points and see which software is a better choice for your company. One simple but effective way is to write the pros and cons of both services side by side and see which software has more benefits.
Our team put a lot of effort to review all popular IT Service Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshservice, Zendesk.
XEOX is an RMM software that brings efficiency, cost, and security optimizations to organizations and their IT teams through automated and centralized network, software, and endpoint monitoring and management.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
When you test different Customer Support Software solutions you shouldn’t simply look at their features list and available pricing packages. Consider that the product must be adjusted to your requirements and business so the more flexible their offer the better. Learn which platforms are supported by XEOX and NinjaOne (Formerly NinjaRMM) and make sure you will obtain mobile support for whichever devices you use in your company. You should also examine which languages and countries are supported, because this could be a deal breaker for many businesses.
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